The term of the TSC Helpdesk Manager project position will end in June, and Mark Wozny, who currently serves in this position, will be leaving iCIT to pursue other opportunities. Under Mark’s leadership, the TSC Helpdesk was able to complete several of the goals and objectives set out for modernization and process improvement, and we are appreciative of his contributions over the last year.
To assure that service is uninterrupted and responsibilities of the position are maintained, iCIT management is developing a coverage plan and transition timeline. We will share it with you once the details are worked out.
Please join us in wishing Mark the very best in his next endeavors.