John Collins has joined UW-Whitewater iCIT as a Tier 2 Desktop Support Technician in Customer Technology Services & Support (CTSS). His first day is Monday, Mar. 28.
John is an experienced IT professional with a background in technology service and repair, as well as the technical arts. He worked for the last five years for Best Buy Geek Squad-Milwaukee, where he was responsible for computer repair work including diagnostics, software and hardware installations and repair, and network troubleshooting and virus removal. John offers diverse technical ability, and is CompTia A+, Network + and Security + certified. In addition, he has been recognized for strong customer service and team leadership skills.
As a Tier 2 Desktop Support Technician, John will provide advanced support to the university community and Tier 1 technicians in the use of workstation hardware, network printers, mobile devices and other campus technologies. His primary duties will include diagnosing, resolving and configuring various technologies while also helping customers to use office technology and productivity tools more effectively. John will report to Kent Steinike.
Please join us in welcoming John to iCIT!