Two iCIT positions were posted on the UW-Whitewater job site last week and the search to fill the positions is underway. The first is for Desktop Support Technician to provide Tier 2 support in the Customer Technology Services and Support (CTSS) area. The second is for a Classroom Technology Technician, in the Computing Environment Group (CEG), to provide audio-visual support for classrooms.
Desktop Support Technician (Tier 2). This position works under the general supervision of Kent Steinike and provides advanced support to the university community in the use of workstation hardware, network printers, mobile devices, and other campus technologies. The position will provide support to Tier 1 technicians over the phone, chat and in person. Primary duties include diagnosing and resolving workstation problems, configuring and troubleshooting printers, mobile devices and other campus technologies while also helping customers to use office technology and productivity tools more effectively.
Classroom Technology Technician. This position is responsible for a multi-year project to install the audio-visual and touch panel control equipment in classrooms and instructional facilities at UW-Whitewater. The person in this position will participate in upcoming classroom remodeling and upgrade projects funded by grants and the academic colleges, and will be responsible for maintaining the ongoing operation of classroom equipment. This position reports to Mary Jo deMeza.
If you have questions or would like more information, contact Kent Steinike regarding the Desktop Support position, and Mary Jo deMeza regarding the Classroom Technology position.