Mark Wozny, an accomplished IT professional with more than 10 years of management experience, will join iCIT as Manager of the Technology Support Center. Mark’s first day will be Monday, June 21.
Mark brings outstanding skills in project management, network infrastructure, helpdesk support, customer service, and remote connectivity to the new position. His broad industry experience includes banking, insurance and healthcare. Most recently, Mark was Network Operations Infrastructure Manager for Accretive Health, Inc. in Chicago. There he managed a network administrator/engineer team, and helpdesk team, serving 5,000 Web-based end users in Easter and Midwest states.
In his new role, Mark will be responsible for overseeing day-to-day operations and service enhancements of the Technology Support Center Helpdesk; as well as assisting customers in the use of university-supported technology, and coordinating technology training for university staff and student employees.
We’d like to recognize and thank Lisa Rowland for providing management coverage for the Technology Support Center during the interim past few weeks, while at the same time keeping the HP Service Manager project on track. Great job, Lisa!
Please join us in welcoming Mark Wozny to UW-W and the iCIT Team!