Following the 2008 IT Strategic Planning process and the departure of Lab Coordinator Ben Villanueva, iCIT recognized an opportunity to realign its organizational structure and departmental resources to better address the needs of the campus community. Beginning July 1, the Office Technology Enterprise Communications (OTEC) unit transitioned to two new units, each with a clearer focus and better defined supporting structure.
The new Customer Technology Services and Support (CTSS) unit will be responsible for providing front-line customer support to UW-W faculty, staff and students. This unit will include a new modern service desk (transitioning from the Helpdesk) and desktop support services. Kent Steinike will be responsible for managing CTSS. The new Computing Environment Group (CEG) will be responsible for identifying and providing the appropriate end-user technology tools for campus. This group will consist of the web team, technology skills advancement and training, computer acquisition, and workstation management. Mary Jo deMeza will continue to manage CEG.
This organizational change reflects iCIT’s commitment to delivering information technology products and services that meet the needs of the UW-W community and achieving the highest level of customer satisfaction. As with all major organizational changes, the IT organization anticipates this transition effort will take some time to implement fully.