On behalf of the entire ICIT team, we would like to welcome Steven Kuhns as the new IT Support Specialist. His first day was on Monday (6/3). Steven’s responsibilities will include; providing additional customer issue resolution assistance to student workers, act as a first level of escalation, facilitate the development of KB articles and the service catalog, provide ticket status information to T2 , T3 and management and coordinate information flow from T2 and T3 to T1.
Steven comes to us with over 10 years of IT Support and several impressive technology skills including; Help Desk management, hardware and software support, KB document creation and internal process development.
Steven is originally from the tiny town of Burlington Vermont. He recently moved to WI where he now lives with his wife and their calico cat, Caliper. In his free time, Steven enjoys cooking, hiking and playing board games. You can also find him spending time in Madison where he works as a volunteer Roller Derby referee!
We are thrilled to have Steven join us. Please take some time to stop in and welcome him to the ICIT Team.
