ICIT is currently looking for a Helpdesk Manager. The candidate will be responsible for all helpdesk operations including dispatch procedures as well as the training and supervision of student technicians. The position requires building and managing a successful student team that delivers effective service as the first point of contact for campus technology questions or problems. The position reports to the Director of User Environment Technology Ray Stanek.
An ideal candidate would have the following qualifications:
- Extensive experience with the daily management of Helpdesk operations to include proficiencies with ITIL methodology, incident management systems, and general technologies
- Strong commitment to providing quality customer service
- Ability to develop effective business processes
- Strong communication skills
- Ability to work in complex situations without sacrificing quality of service
- Talent for developing technology resources into productive support teams
We encourage those who know someone that may be interested to go to http://www.uww.edu/employment/jobs/4323.html for a full description of the position and information on how to apply.