ICIT is pleased to welcome Ray Stanek to the team as Manager – User Support! In this role, Ray will provides leadership, management, and oversight to the User Support Service operations within ICIT, encompassing all aspects of technical support including field technical support, desktop hardware and software and printing equipment installations, support for mobile devices, management and rollout of enterprise software, and overall workstation environment direction and management. He will play an integral role in structuring the unit to achieve the most efficient and effective customer service model.
Ray comes to us from Generac Power Systems, most recently as a Senior Product Manager – Interim Director of Product Management. In this position he managed the Generac Industrial product category, driving cross functional teams to ensure successful execution of plans, goals and objectives. Ray has many years of experience and success in IT Management, Customer Management, Project Management and Resource Management and you may recall in summer 2011 he worked for ICIT as a Document Management Analyst. Ray will report to Elena Pokot, CIO
Ray’s new office is in the ICIT Administrative suite, L2009. Please join us in welcoming Ray to the ICIT team!