Ask a Librarian chat & email service change on F May 29

The software used for the Ask a Librarian 24/7/365 live chat and email research help is changing on Friday, May 29th. This affects the chat and email links on the Get Help page. We hope for a smooth transition from one vendor’s software to another vendor’s software, but it’s always possible there will be some technical difficulties or unexpected downtime. We’re also just getting to know the new software. Please bear with us!

If you submit a question and do not receive a response (for emails, you should expect a response within 24 hours Monday-Friday), please send an email to our campus email account at so that we do not miss your question!

About Barbara

I am a Reference & Instruction librarian, head of that department in Andersen Library, an associate professor, and a member of the General Education Review Committee and Faculty Senate. I've been working at UW-W since July 1, 1990.
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