UPDATE (11:15am 9/10/12): The Learn@UW/D2L service performance held steady throughout the weekend. D2L and the Learn@UW Utility continue to actively monitor the health of the service. A hot fix was applied at 5am this morning (9/10) to improve the performance of the nav bar and we will assess the impact of this change.

HOTFIX DEPLOYMENT: Monday (9/10/12) at 5am, D2L will be applying a hotfix to the system.  During this time there may be a 10 to 15 minute period of slowness.

EMERGENCY OUTAGE: At 4:00pm today (9/7/12) D2L may be unavailable for roughly 15 minutes.  During this time they will be performing additional maintenance.

EMERGENCY OUTAGE: At 9:45am today (9/7/12) D2L will be unavailable for roughly 15 minutes.  During this time they will be taking some important steps to diagnosing the performance issues.

UPDATE (9/6/12 5:00 PM): As of 1:00 pm on 9/6/12, the Learn@UW Utility is actively engaged with D2L and Microsoft experts for a solution to our D2L performance problems. As we wait for a resolution, we have a blog post with some tips for working in D2L while there are performance issues. Again, thank you for your patience while this issue is being investigated.

Previous Message: Users have been reporting slowness working in D2L with anywhere from 3 to 5 minutes of load time. Tools that normally take a longer time to load, such as the Grades tool, may also take additional time to load.

Some slowness is expected during peak usage times, such as the start or end of a semester. Learn@UW Utility has been made aware of the issue, and they’re continuing to monitor for any problems or errors. We appreciate your patience during this time.