On behalf of the entire ICIT Team, we would like to welcome Anna as our new ITSM Process Analyst.
Anna’s responsibilities will include: aiding and assisting in the transition from HPSM to ServiceNow, documenting processes and identifying opportunities to improve and automate ServiceNow, exploring avenues to improve knowledge-base management and developing standardized training for ICIT staff outside the Help Desk.
Anna comes to us from General Motors (GM) where she started in manufacturing application support at Janesville Assembly. She then expanded her scope to support applications at all GM manufacturing sites on 6 separate continents! She excelled in her ability to define/refine processes used by all manufacturing IT support personnel, which led to her most recent assignment as Global Change Coordinator/Strategic Planning for GM’s IT Optimization project.
Anna was born and raised in Janesville, WI. She has a husband (JR), two wonderful children (Leslie and Andrew), and a grandson (Sam).
If you are in search of a multi-instrumentalist to join you after-work rock band, you may be in luck! Anna is into all things music! She plays the piano, organ, dulcimer (mountain and hammer in case you were wondering), accordion, drums, guitar, ukulele and even a few more! When she’s not busy playing music, she loves to garden, cook, star-gaze, crochet and create beaded jewelry. She also just started to take up quilting.
We are thrilled to have Anna join our team, please welcome her the next time you see her!