Hello ICIT!
As IT continues to evolve, ICIT has to adapt to the changing technology world. To better serve our clients, we decided to restructure some of the areas within our department.
You may recall from the April Divisional Meeting we had a discussion on how we can improve workstation management. One suggestion was to hire a User Support Manager. Since then, we hired Ray Stanek. In this role Ray will provide leadership, management, and oversight to the User Support Service operations (Tier 2) within ICIT, encompassing all aspects of technical support including field technical support, desktop hardware and software and printing equipment installations, support for mobile devices, management and rollout of enterprise software, and overall workstation environment direction and management. This group will be called the Workstation Management Team, please see the organizational chart below.
If you have any questions regarding the Workstation Management Team, please direct them to Ray Stanek.
NOTE – Workstation Management may continue to evolve, but we think it’s important to inform you on how the team is currently structured.
Thank you for your continued support!