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PeopleSoft 8.9 Upgrade

The AIS & NOC units of iCIT are working with offices across campus on the upgrade to PS 8.9 and related systems, which is scheduled for the end of this month. A development environment has been in place since April, allowing the developers to reapply existing modifications and correct issues encountered by the customer offices doing the testing. Beginning in July, migrations of these changes to a pre-production, quality assurance environment began. Customer offices are in the process of verifying system function in QUA now. Plans are underway for the production upgrade. The final practice run to determine time estimates is being conducted by the NOC staff.

Several important issues are still being worked on, the most critical one being Student Financial refunding. iCIT and Student Financials are jointly working with PeopleSoft to resolve this issue. Because this functionality is key to the operation of the university, a resolution is needed or the upgrade may be postponed.

The Registrar’s Office is working on web-based tutorials for both faculty and students. They will also be conducting a training session with Helpdesk and General Access Lab staff and student assistants on August 1st.

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A New View of iCIT

The Uptimes is a new tool to help all iCIT team members keep up with the latest info around the department. It is the place to find out about new staff members, project updates, new policies, and other iCIT related communication. As iCIT continues to expand, both in team members and initiatives, we want to provide a way to help you keep up with all that is happening. (Don’t miss the Project Updates in the right column, and click on the "more" button to read the rest of this story!)

Continue reading “A New View of iCIT”

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Technology Open House: Aug 31

iCIT will host a Technology Open House (TOH) on Thursday, August 31 from 1-4pm in the Andersen Lab/LTC area. The focus of the Open House is “See What’s New”, and will showcase the latest campus technology tools, systems, and practices. All faculty and staff are invited to meet with our expert staff, check out new and changing technology, and receive personalized help. Refreshments will be served and door prizes will be given away to guests.

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New Staff On the Way

The iCIT team will soon experience the addition of several new team members.

  • On Monday, July 31, Mike Olson will join our department as a Senior Programmer/Analyst for the Administrative Information Services area.
  • Kent Steinike will be joining our team in the new position of IT Project Manager. Kent is an accomplished Project Manager and Customer Service Manager with 12 years experience, and an outstanding record of leading projects to successful completion. He comes to UWW from WPS Health Insurance, where he was a Program/Project Manager.His role in iCIT will move us forward with adopting a project management culture, establishing a Project Portfolio Management (which would help us to coordinate and prioritize resources allocated to competing projects) and facilitate understanding of project management principles with our customers. Kent’s first day here will be Monday, July 31st.
  • In light of Kathy Gibbs retirement from UWW, ITS is taking responsibility for the Distance Education program. Katy Bradley will help administer the program beginning August 28th.

Watch for more information about these individuals as they arrive.

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Instructional Technology Services Transition

Please note the following changes in personnel at iCIT/ITS that affect procedures on various services offered by Instructional Technology Services and the Learning Technology Center.

Distance Education support has been transferred to iCIT/ITS from Continuing Education since June. For communication regarding the DE room reservation or Distance Education Program via Interactive video, please contact Lorna Wong or email disted@uww.edu.

The AV (audiovisual) area is also in transition. For AV equipment checkout, customers should contact 262.472.5531 and leave a voice mail message. Or they may also place a request via email to AV@uww.edu. Customers will be contacted with a confirmation of the request and pickup arrangement the next business day. Reservations for AV equipment should be made well in advance. We need at least 24 hours turnaround time.

For classroom technology needs, please contact Brett Cook or email AV@uww.edu. Following Jim Mills departure, Brett Cook is in charge of the classroom AV support and consultation duties.

Customers needing D2L support should email directly to d2l-support@uww.edu. For other instructional technology consulation, please contact Lorna Wong or David Delgado by calling the LTC during office hours at 472-1004 or emailing LTC@uww.edu.

We will continue to respond to requests and problems as best as we can. We will also appreciate your understanding and patience as ITS goes through its transition to fill vacated positions.