IT Services (formerly ICIT) Uptimes

It is with regret that we announce the resignation of Joel Herron. Joel has been instrumental in advancing many ICIT strategic initiatives, particularly in the areas of collaboration, voice and video technology and web architecture. Joel eased the campus wide transition to VoIP by delivering training to 500+ customers. He guided adoption of Show&Share for instructional needs, and was an integral part of ICIT’s IT strategic planning process. He played a key role in the transformation of the web team, providing technology expertise and guidance. Joel also was a key driver in designing and developing our new website. We deeply appreciate all his contributions to ICIT and to the university.

Joel took a job with UW-Milwaukee as a Mobile Designer/Developer in their App Brewery. His last day with ICIT will be Friday, May 9. Please join us in wishing him much success in his new position.

We are making transition plans to get us through our critical projects and tasks and will keep you posted on the progress. We appreciate everyone’s effort in helping us during this challenging period. For any questions, please contact Elena Pokot.

Please join us in welcoming Jessica Eddy as our new Technology Training & Advancement Advocate. In this role, Jessica will coordinate the development and delivery of training solutions and methodologies to support the technology skills advancement of university staff, as well as consult on software best practices for improved productivity. She will provide campus with a training approach that focus on departmental business processes, rather than software features. She will be located in the Learning Technology Center and will report to Renee Pfeifer-Luckett.

Jessica is an experienced IT professional with thirteen years of combined IT experience in software training, network design, project/systems management and systems analyst. Most recently at CDW/Singlewire Software, LLC, Jessica trained users on business hardware and software systems along with performing IT systems management and policy implementation. In addition, she provided internal hardware and software support for employees running Windows, Mac and Linux systems.

Please welcome Jessica to the team!

We are sad to announce that Tom Jordan has decided to move on from UWW. He has taken a Middleware Technologist Position with UW-Madison Division of Information Technology (DoIT). In his new role he will be working on identity and access management integration for systems both on the Madison campus and those used by UW System.

ICIT and DoIT are still working out a transition plan, but expect he will begin his new position at the end of this month. He may occasionally be on campus after that to help wrap up a few projects.

Since joining in 2005 as a NOC Manager, Tom has been an integral part of the ICIT organization. Tom led the NOC team in delivering robust, flexible and reliable infrastructure. He worked closely with other ICIT Managers to develop,  improve and integrate our internal processes.  In his role of IT Security Officer he spearheaded many campus initiatives, including on-going PCI compliance process and staff and student security awareness training. Over the past 8 years Tom was instrumental in helping our organization grow, develop and mature. We will be eternally grateful to Tom  for everything he has done to help ICIT reach this next level of professionalism.

We wish him the best both professionally and personally. While we will miss him, we know he will continue to do well and achieve success in his future endeavors.