As you may know there have been organizational changes within ICIT to better accommodate current projects and customer needs. Jeanne Cupertino has returned to her role in Total Desktop Care to better accommodate summer projects and customer needs. Dustin Foreman will be filling in as Incident Commander for the TSC Helpdesk until the new Helpdesk Manager comes on board in mid-July. We greatly appreciate Jeanne and Dustin for their support and flexibility as we work through this transition!
Welcome Cory Zito!
Welcome Cory Zito to ICIT as our new Linux and Storage Engineer! In this role Cory will be responsible for deploying and maintaining the University’s Linux server infrastructure and related services, as well as supporting enterprise storage environment. He will be located in NOC area and will report to Nick Ciesinski.
Cory comes to us from Rockwell Automation, where he was working as a member of the Unix project team supporting an environment of ~750 Unix servers. In that role he wrote scripts to help automate tasks, analyzed/audited configurations, and interfaced systems. In addition he improved system build scripts, patch scripts, and server configurations.
Please welcome Cory to the team!
Uptimes Spotlight – Jessica Eddy
Jessica Eddy
eddyj@uww.edu
(262) 472-5954
Spotlight
What do you do – explain how you fit into ICIT
- I have been working in the IT industry for around 15 years. I have always enjoyed working with computers even when I was young. It used to drive my parents crazy when I would change settings and take apart our computer at home. I have mostly worked in the technical support and system administration field throughout my career. My most recent job was as a System Administrator for a small software company that develops paging software for Cisco VoIP phones in Madison, WI. There, I had the opportunity to work with lots of Cisco VoIP products, Google Apps, Webex, VMWare and various other software applications that the developers would use for testing. As a System Administrator, I had to have a lot of knowledge of the various software products. As the new Technology Training and Advancement Advocate for the ICIT department, I am excited to teach users the ins and outs of the many different software applications available to them on campus.
Something people don’t know about you
- Back in my younger crazy days, right out of high school, I used to drive a Kawasaki Ninja motorcycle.
What was your first job?
- When I was old enough to get my workers permit, my first job was cleaning dog kennels at a local animal shelter I used to volunteer at.
What’s your favorite piece of technology?
- Probably my iPhone. I use it for everything – contacts, email, web, GPS, photos, etc. My entire life is on that thing. If I lost it I don’t even think I would remember my home phone number.
Tell me something interesting about yourself.
- My favorite holiday is Halloween. I love trying to figure out what costume theme my daughter and I will have each year. My favorite was the year I dressed her up as a lobster and I dressed up as a chef. To top it off we went to Red Lobster for lunch. Best Halloween ever!
Do you have a special talent?
- My friends tell me it is karaoke. 🙂
What is your guilty pleasure?
- I love songs from Disney movies.
Favorite TV Show?
- Castle, Bones
Music genre?
- Pretty much everything
What is your theme song?
Favorite vacation?
- St. Lucia – warm white sandy beaches, the sound of the ocean, and a blended drink in hand.
Favorite food?
- Anything Italian
Least favorite food?
- Anything healthy – mostly vegetables
One place you must visit at least once?
- I would love to visit Machu Picchu in Peru.
Do you know a qualified Helpdesk Manager?
ICIT is currently looking for a Helpdesk Manager. The candidate will be responsible for all helpdesk operations including dispatch procedures as well as the training and supervision of student technicians. The position requires building and managing a successful student team that delivers effective service as the first point of contact for campus technology questions or problems. The position reports to the Director of User Environment Technology Ray Stanek.
An ideal candidate would have the following qualifications:
- Extensive experience with the daily management of Helpdesk operations to include proficiencies with ITIL methodology, incident management systems, and general technologies
- Strong commitment to providing quality customer service
- Ability to develop effective business processes
- Strong communication skills
- Ability to work in complex situations without sacrificing quality of service
- Talent for developing technology resources into productive support teams
We encourage those who know someone that may be interested to go to http://www.uww.edu/employment/jobs/4323.html for a full description of the position and information on how to apply.
Surplus Sale Next Week!
ICIT will hold a Surplus SALE on Thursday, May 8th from noon – 4:00 p.m. AND Friday, May 9th from 9:00 a.m. – noon in the TDC office, Andersen 1213. Faculty and staff, students and members of the Whitewater community are invited to take advantage of great pricing on used computing equipment for their home or personal use.
Here’s a sampling of what to expect at the sale:
- Functioning Systems (imaged PC, power cable) – $75 (30-day warranty *)
- Other working Systems (non-imaged blank drive) – $50 (guaranteed not DOA *)
- Unknown systems (non-imaged systems, sold AS IS) – $10
- Mice and Keyboards – $2 each.
- Memory chips – $1
- 19″ monitors – $30
- 17″ monitors – $20
- 15″monitors – $10
- Other and CRT monitors – $5
- Miscellaneous AV Equipment – $25
- Projectors – $100 (working at time of sale)
* Exchange for like items only
Method of payment is limited to cash or check, payable to UW-Whitewater (no
credit cards).
Visit http://www.uww.edu/icit/services/comp_surplus.html for more information.