Category: Personnel

Morgan Fries’ final day with ICIT will be Thursday, October 22nd. On behalf of the entire ICIT organization, we would like to wish Morgan the very best in her next opportunity. Morgan’s leadership and kindness will be missed by all of us as well as the entire UW-W community.  

As an undergraduate, Morgan joined ICIT in 2013 where she started as a General Access Lab Attendant. She quickly worked her way up the ranks through the years to become a Student Lab manager, then GA Lab Manager, and finally, Help Desk Manager.  

Morgan’s ability to motivate and manage student workers in the GA Labs and Help Desk are second to none. Over the years, Morgan has updated, refined, and enhanced Help Desk processes in order to create an efficient and effective first-contact solution for the UW-W community. Because of her oversight and leadership, the Help Desk continuously averages high scores when it comes to customer feedback and satisfaction.

Specifically, since taking over, Morgan has introduced several initiatives designed to improve Help Desk processes and customer support.  Most notably, she created and implemented a brand new training program for Help Desk workers. Morgan also played a crucial role in the transition from HPSM to ServiceNow.  

Morgan has managed and mentored more student workers than anyone else in ICIT.  Thanks to her coaching, managing, and interpersonal communication skills Morgan has helped dozens of student workers successfully navigate their way through their undergraduate programs while maintaining a job with ICIT. She has also helped many of her former student employees land a job upon graduation.    

Morgan’s new opportunity will be in the private sector as an Applications Support Supervisor.  Her responsibilities will include training 12,000+ employees and customers on how to use the organization’s software and mobile applications, building a team to support and document usage of applications, and creating a Knowledgebase and data-driven IT department with ServiceNow.

Please take some time to wish Morgan the best of luck!

On behalf of the entire ICIT organization, we would like to welcome Joel Herron as the new IAM and Systems Automation Engineer.

Joel’s primary responsibility will be the development and support of the Identity and Access Management (IAM) infrastructure. Additional duties will include planning and needs assessment, installation, maintenance, problem resolution, security, and system monitoring as it relates to IAM.

Joel comes to us from UW-Milwaukee where he worked at the UWM App Brewery managing their cloud Infrastructure and building Web and Mobile applications. This will be Joel’s third adventure with UW-W, and we couldn’t be happier having him back on the ICIT team.

Joel is a happily married man to his wife, Crystal. Together they have two children, Paige (10) and Piper (5). In his free time, Joel enjoys getting out on the golf course and playing video games.

We are thrilled to have Joel back on our team, please take some time to welcome him when you can!

On behalf of the entire ICIT organization, we would like to welcome Jacob Baldridge as the new User Support Technician with Security Emphasis.

Jacob’s responsibilities will include diagnosing and resolving desktop problems, configuration and troubleshooting printers, mobile devices, and other campus technologies as well as providing support to Tier-1 technicians over the phone, chat, and in person.

Jacob comes to us as an experienced IT Technician, with a background in Windows Server Administration, Active Directory Administration, Windows Desktop Support, Mac OS Support, Customer Service and Communication, and Troubleshooting. He previously worked for Leap Managed IT and Ball State University in Muncie Indiana.

Jacob, his wife Sarah, and their Beagle Callie just recently finished their move from Indiana to Wisconsin, let’s try not to overwhelm them with beer and cheese recommendations!

In his free time, Jacob enjoys diving into a good movie, playing a weekly Dungeons and Dragons campaign with his friends, and honing his saxophone skills. Jacob has also recently continued his pursuit of learning Spanish as a second language!

We are thrilled to have Jacob join our team, please take some time to welcome him when you can!

On behalf of the entire ICIT organization, we would like to welcome George Vu as the new Director of Administrative Information Systems.

George’s responsibilities will include providing leadership, management, and guidance to SIS development, business analysis, and project management teams. Plan, coordinate, and execute all activities related to the development and support of the university’s SIS and departmental systems and applications. Manage the integration architecture strategy and foster project management methodology and culture on campus.

George comes to us with more than 20 years of IT experience and previously worked for ProHealth Care as the Business Systems Manager. His responsibilities included planning, monitoring, staff management, and implementation of projects in support of ProHealth Care’s business systems. Prior to this position, George worked in numerous IT roles including helpdesk support, computer technician, server engineer, and application support engineer.

George and his wife Laura have two children, Delaney and Ethan. They also share the house with their pet dog, Max.

In his free time, George enjoys playing Tennis, watching movies, and playing video games with Ethan. He is also into cars, unfortunately, his taste currently exceeds his budget :). Fun fact, the “George” nickname was given to him in high school after impersonating a teacher. He did such a great job that it stuck!

We are thrilled to have George join our team, please take some time to welcome him when you can!

Learning Technology Center Graduate Assistant Justin Notto’s last day will be Tuesday May 19. For this academic year, Justin has worked as the Emerging Technology Project and Research Assistant. During this time, he has worked closely with instructors involved with piloting new technologies in their teaching.

Justin is completing his Master in Social Work (MSW) this summer and has already accepted a position as a Human Service Professional, as part of a comprehensive community service team at Rock County Human Services.

Justin has been an exceptional member of the LTC team, especially during the sudden switch to remote teaching and working, and though we will miss him, wish him the best!