{"id":2907,"date":"2022-04-08T14:58:13","date_gmt":"2022-04-08T19:58:13","guid":{"rendered":"https:\/\/blogs.uww.edu\/uptimes\/?p=2907"},"modified":"2022-04-08T15:18:19","modified_gmt":"2022-04-08T20:18:19","slug":"welcome-back-crystal-herron","status":"publish","type":"post","link":"https:\/\/blogs.uww.edu\/uptimes\/welcome-back-crystal-herron\/","title":{"rendered":"Welcome Back, Crystal Herron!"},"content":{"rendered":"\n<p>We are happy to welcome Crystal Herron as our new Help Desk Tier I Manager. Crystal rejoins the ICIT team with previous ICIT Help Desk experience which will help her achieve goals of providing courteous and fast problem solving service, empowering self-service to the extent possible, and using our organizational resources efficiently.<\/p>\n\n\n\n<p>Her main focus will be:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Managing the Help Desk and GA Labs students<\/li><li>Assuring Tier I meets campus SLOs<\/li><li>Assuring Tier I work quality<\/li><li>Assuring Tier 1 follow processes to resolve customer problems and questions<\/li><li>Help customers understand and adhere to campus technology polices and standards<\/li><\/ul>\n\n\n\n<p>From Crystal: \u201cI am excited to be returning to UW-Whitewater. Joel and I have two girls ages 7 and 11. In my spare time I volunteer as their Girl Scout troop leader. I also enjoy knitting and crocheting.\u201d<\/p>\n\n\n\n<p>We are thrilled to have Crystal back on our team, please take some time to welcome her when you can!<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2022\/04\/Herron-C-Welcome-Photo-2.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"718\" src=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2022\/04\/Herron-C-Welcome-Photo-2.jpg\" alt=\"\" class=\"wp-image-2916\" srcset=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2022\/04\/Herron-C-Welcome-Photo-2.jpg 718w, https:\/\/blogs.uww.edu\/uptimes\/files\/2022\/04\/Herron-C-Welcome-Photo-2-300x300.jpg 300w, https:\/\/blogs.uww.edu\/uptimes\/files\/2022\/04\/Herron-C-Welcome-Photo-2-150x150.jpg 150w, https:\/\/blogs.uww.edu\/uptimes\/files\/2022\/04\/Herron-C-Welcome-Photo-2-100x100.jpg 100w\" sizes=\"auto, (max-width: 718px) 100vw, 718px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>We are happy to welcome Crystal Herron as our new Help Desk Tier I Manager. Crystal rejoins the ICIT team with previous ICIT Help Desk experience which will help her achieve goals of providing courteous and fast problem solving service, empowering self-service to the extent possible, and using our organizational resources efficiently. Her main focus &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blogs.uww.edu\/uptimes\/welcome-back-crystal-herron\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Welcome Back, Crystal Herron!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":9777,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[72],"tags":[],"class_list":["post-2907","post","type-post","status-publish","format-standard","hentry","category-general-news"],"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/2907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/users\/9777"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/comments?post=2907"}],"version-history":[{"count":6,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/2907\/revisions"}],"predecessor-version":[{"id":2917,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/2907\/revisions\/2917"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/media?parent=2907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/categories?post=2907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/tags?post=2907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}