{"id":280,"date":"2009-08-19T08:46:10","date_gmt":"2009-08-19T14:46:10","guid":{"rendered":"http:\/\/blogs.uww.edu\/uptimes\/?p=280"},"modified":"2009-08-19T08:52:21","modified_gmt":"2009-08-19T14:52:21","slug":"new-service-level-agreements-available","status":"publish","type":"post","link":"https:\/\/blogs.uww.edu\/uptimes\/new-service-level-agreements-available\/","title":{"rendered":"New Service Level Agreements Available"},"content":{"rendered":"<p>New Service Level Agreements (SLA) are available for viewing on the iCIT Web site regarding the following services:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.uww.edu\/icit\/governance\/policies\/sla\/computersetup_sla.html\">Computer Setup and Redeployment<\/a><\/li>\n<li><a href=\"http:\/\/www.uww.edu\/icit\/governance\/policies\/sla\/surplus_sla.html\">Surplus Equipment Processing<\/a><\/li>\n<li><a href=\"http:\/\/www.uww.edu\/icit\/governance\/policies\/sla\/wirelessaccess_sla.html\">Wireless Access<\/a><\/li>\n<\/ul>\n<p>Please take time to read these new SLA&#8217;s and abide by them as you interact with customers.<\/p>\n<p><a href=\"http:\/\/www.uww.edu\/icit\/governance\/policies\/sla\/index.html\">Service Level Agreements (SLAs)<\/a>\u00a0help to define clear expectations for how customers and iCIT work together to provide technology related services.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Service Level Agreements (SLA) are available for viewing on the iCIT Web site regarding the following services: Computer Setup and Redeployment Surplus Equipment Processing Wireless Access Please take time to read these new SLA&#8217;s and abide by them as you interact with customers. Service Level Agreements (SLAs)\u00a0help to define clear expectations for how customers &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blogs.uww.edu\/uptimes\/new-service-level-agreements-available\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Service Level Agreements Available&#8221;<\/span><\/a><\/p>\n","protected":false},"author":205,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2159],"tags":[],"class_list":["post-280","post","type-post","status-publish","format-standard","hentry","category-governance"],"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/users\/205"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/comments?post=280"}],"version-history":[{"count":3,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/280\/revisions"}],"predecessor-version":[{"id":284,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/280\/revisions\/284"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/media?parent=280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/categories?post=280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/tags?post=280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}