{"id":2496,"date":"2020-03-03T10:34:19","date_gmt":"2020-03-03T15:34:19","guid":{"rendered":"http:\/\/blogs.uww.edu\/uptimes\/?p=2496"},"modified":"2021-09-15T08:37:56","modified_gmt":"2021-09-15T13:37:56","slug":"servicenow-business-services-service-offerings","status":"publish","type":"post","link":"https:\/\/blogs.uww.edu\/uptimes\/servicenow-business-services-service-offerings\/","title":{"rendered":"ServiceNow: Business Services &#038; Service Offerings"},"content":{"rendered":"\n<p>As part of the implementation of ServiceNow, our ICIT services were reviewed and organized into categories of <strong>business<\/strong> <strong>services<\/strong> and <strong>service offerings.<\/strong>  <\/p>\n\n\n\n<p>A <strong>business service<\/strong> is university work or goods supported by our IT infrastructure. Some of the services we offer include email, student information systems, lab &amp; classroom technologies, instructional activity technologies, etc.  <\/p>\n\n\n\n<p>A <strong>service offering<\/strong> is how we deliver the business service. It also allows for management of assignment groups, availability tracking, and managing SLAs at a more granular level. Examples of our service offerings are WINS, Lab &amp; Classroom AV, Instructional Blogs, etc.\u00a0  <\/p>\n\n\n\n<p>You may notice these have changed slightly from how they were listed in HPSM, this was done to better align to industry standards and our current UW-W services.\u00a0 <\/p>\n\n\n\n<p>Below you\u2019ll find the current listing of business services and service offerings. The business services are grouped into categories, these categories help organize the list, but will not be in ServiceNow. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"727\" height=\"719\" src=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/ServiceNow-Biz-1.png\" alt=\"\" class=\"wp-image-2516\" srcset=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/ServiceNow-Biz-1.png 727w, https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/ServiceNow-Biz-1-300x297.png 300w, https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/ServiceNow-Biz-1-100x100.png 100w\" sizes=\"auto, (max-width: 727px) 100vw, 727px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"727\" height=\"777\" src=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/ServiceNow-Biz-2.png\" alt=\"\" class=\"wp-image-2517\" srcset=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/ServiceNow-Biz-2.png 727w, https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/ServiceNow-Biz-2-281x300.png 281w\" sizes=\"auto, (max-width: 727px) 100vw, 727px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"727\" height=\"883\" src=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/Service-3-1.png\" alt=\"\" class=\"wp-image-2518\" srcset=\"https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/Service-3-1.png 727w, https:\/\/blogs.uww.edu\/uptimes\/files\/2020\/03\/Service-3-1-247x300.png 247w\" sizes=\"auto, (max-width: 727px) 100vw, 727px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>As part of the implementation of ServiceNow, our ICIT services were reviewed and organized into categories of business services and service offerings. A business service is university work or goods supported by our IT infrastructure. Some of the services we offer include email, student information systems, lab &amp; classroom technologies, instructional activity technologies, etc. A &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blogs.uww.edu\/uptimes\/servicenow-business-services-service-offerings\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ServiceNow: Business Services &#038; Service Offerings&#8221;<\/span><\/a><\/p>\n","protected":false},"author":205,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[72,393],"tags":[],"class_list":["post-2496","post","type-post","status-publish","format-standard","hentry","category-general-news","category-projects"],"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/2496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/users\/205"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/comments?post=2496"}],"version-history":[{"count":2,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/2496\/revisions"}],"predecessor-version":[{"id":2519,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/posts\/2496\/revisions\/2519"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/media?parent=2496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/categories?post=2496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uww.edu\/uptimes\/wp-json\/wp\/v2\/tags?post=2496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}