iCIT welcomes Kent Steinike back to UW-W.\u00a0 In his new role, he will lead the project to transition the campus computer Helpdesk into a modern service desk (MSD).\u00a0 The responsibilities of this position will include defining and documenting the goals and vision of the MSD, reviewing MSD best practices, defining baseline and future internal processes, providing vendor product reviews and establishing the recommended framework for MSD.\u00a0 The primary goal of this effort is to recommend and implement processes and a solution to transition to a Modern Service Desk.<\/p>\n
Kent started in this new role on Monday, February 2nd.\u00a0 His office is in L1015. While we try to communicate new hiring announcements beforehand, this opportunity happened more rapidly than usual, resulting in the slight delay in communicating this announcement.\u00a0 Please join us in welcoming Kent to the iCIT team.<\/p>\n","protected":false},"excerpt":{"rendered":"
iCIT welcomes Kent Steinike back to UW-W.\u00a0 In his new role, he will lead the project to transition the campus computer Helpdesk into a modern service desk (MSD).\u00a0 The responsibilities of this position will include defining and documenting the goals and vision of the MSD, reviewing MSD best practices, defining baseline and future internal processes, … <\/p>\n