As you may know recently there have been many organizational changes within ICIT. We have had two amazing, long-standing ICIT team members leave to seize the next step in their careers. We have no doubt that they will succeed in their new roles. ICIT also gains a new team member whose responsibility will be to provide the best customer support to the UW-Whitewater community.<\/p>\n
It is with regret that we announce the departures of Renee Pfeifer-Luckett and Susan Degen from ICIT. During their time at UW-Whitewater, they implemented many initiatives benefitting the learning environment for both Faculty and Students. Their vision and hard work resulted in a better overall learning ecosystem at UW-Whitewater.<\/p>\n
We are making transition plans\u00a0to get us through our critical projects and tasks and will keep you posted on the progress.\u00a0We appreciate everyone\u2019s effort in helping us during this challenging period. For any questions, please contact Elena Pokot.<\/p>\n
Renee Pfeifer – Luckett Susan Degen Interim LTC Director We are evaluation gaps left by Susan\u2019s departure as well as the new trends and needs in in instructional technology. This will guide us as we establish a new scope of responsibilities for Susan\u2019s replacement.<\/p>\n We appreciate everyone\u2019s effort in helping us during this challenging period. For any questions, please contact Elena Pokot.<\/p>\n Welcome\u00a0Lilly Berhane to the UET Team Lilly has a strong background\u00a0in information technology support\u00a0and is highly skilled in managing the development and implementation of service desk policies. In her most recent role at MANPOWERGROUP INC, she managed the operation of procedures that continuously improved first call resolution, Net Promoter Score and raised strong client relationships.\u00a0\u00a0Prior to that she was the Team Lead in the Service Center, managing the\u00a0day-to-day Service Center activities by running reports, scheduling, queue management, and responding to customer escalations.<\/p>\n Please join us in welcoming Lilly to ICIT!<\/p>\n","protected":false},"excerpt":{"rendered":" As you may know recently there have been many organizational changes within ICIT. We have had two amazing, long-standing ICIT team members leave to seize the next step in their careers. We have no doubt that they will succeed in their new roles. ICIT also gains a new team member whose responsibility will be to … <\/p>\n
\n<\/strong>Renee served as the Director of Instructional Technology Services within the LTC. <\/i>Renee accepted a position with the UW-System and will function as the Director of Learning Technology Development. Her new role will support the entire UW-System and continue the advancement of learning technology throughout the system.<\/p>\n
\n<\/strong>Susan served as an Instructional Technologist, D2L Site Administrator within the LTC. <\/i>Susan accepted a position within DoIT at UW-Madison, functioning as an Academic Systems Support Specialist. Her new role will support the UW-Madison education ecosystem.<\/p>\n
\n<\/strong>We are fortunate that David Reinhart, Ph.D., Philosophy and Religious Studies agreed to step in as an Interim LTC Director. David has been a long supporter of LTC. He brings to us a keen understanding of effective application of technology in instructional delivery. The search for Permanent LTC Director is underway.<\/p>\n
\n<\/strong>Please welcome Lilly Berhane\u00a0to the User Environment Team in her new role as the Helpdesk Manager! Lilly will be responsible for all helpdesk operations including dispatch procedures as well as the training and supervision of student technicians. In this role, she will build and manage a successful student team that delivers effective service as the first point of contact for campus technology questions or problems. She will report to the Director of User Environment Technology Ray Stanek.<\/p>\n