{"id":458,"date":"2016-07-13T13:05:11","date_gmt":"2016-07-13T18:05:11","guid":{"rendered":"http:\/\/blogs.uww.edu\/prasad\/?page_id=458"},"modified":"2016-07-13T13:05:11","modified_gmt":"2016-07-13T18:05:11","slug":"jit-system-integration-and-customer-service","status":"publish","type":"page","link":"https:\/\/blogs.uww.edu\/prasad\/teaching\/independent-study\/jit-system-integration-and-customer-service\/","title":{"rendered":"JIT, system integration and customer service"},"content":{"rendered":"

Richard E White, John N Pearson<\/p>\n

International Journal of Physical Distribution and Logistics Management<\/h2>\n

2001, Vol. 31, No 5, 313-333<\/p>\n

1)\u00a0\u00a0\u00a0\u00a0\u00a0 Introduction<\/p>\n

    \n
  1. a) USA<\/li>\n
  2. i) Reducing productivity growth rate<\/li>\n
  3. ii) Becoming less competitive in new environment<\/li>\n<\/ol>\n

    iii)\u00a0\u00a0\u00a0\u00a0 Should become more adept at integration of production systems<\/p>\n

      \n
    1. b) Strategies to achieve overall system effectiveness<\/li>\n
    2. i) Focus orientation of the organization toward customer service<\/li>\n
    3. ii) Continuous system effort toward the reduction of throughput time<\/li>\n<\/ol>\n

      iii)\u00a0\u00a0\u00a0\u00a0 Motivational adaption of the organization to achieve high levels of customer service<\/p>\n

      2)\u00a0\u00a0\u00a0\u00a0\u00a0 Total enterprise manufacturing<\/p>\n

        \n
      1. a) Synchronized supply chain: collaboration<\/li>\n
      2. b) Future success factors<\/li>\n
      3. i) Increased flexibility<\/li>\n
      4. ii) Supplier partnerships<\/li>\n<\/ol>\n

        iii)\u00a0\u00a0\u00a0\u00a0 Mass customization<\/p>\n

          \n
        1. iv) Customer interaction<\/li>\n
        2. v) Open communication<\/li>\n
        3. vi) Continuous improvement<\/li>\n<\/ol>\n

          vii)\u00a0\u00a0 Integrative relationships throughout the enterprise<\/p>\n

          3)\u00a0\u00a0\u00a0\u00a0\u00a0 JIT<\/p>\n

            \n
          1. a) System of continuous improvement<\/li>\n
          2. i) Creates flexible environment<\/li>\n
          3. b) Ten management practives<\/li>\n
          4. i) Focused factory<\/li>\n
          5. ii) Group technology<\/li>\n<\/ol>\n

            iii)\u00a0\u00a0\u00a0\u00a0 Reduced set-up time<\/p>\n

              \n
            1. iv) Total productive maintenance<\/li>\n
            2. v) Multi-function employees<\/li>\n
            3. vi) Uniform workload<\/li>\n<\/ol>\n

              vii)\u00a0\u00a0 Kanban<\/p>\n

              viii)\u00a0 Just-in-time purchasing<\/p>\n

                \n
              1. ix) Total quality control<\/li>\n
              2. x) Quality circles<\/li>\n
              3. c) Value chain<\/li>\n
              4. i) Primary activities<\/li>\n<\/ol>\n

                (1)\u00a0\u00a0 Inbound logistics<\/p>\n

                (a)\u00a0\u00a0\u00a0 JIT exploits linkages between purchasing and traffic<\/p>\n

                (b)\u00a0\u00a0 Links supplier to shop floor<\/p>\n

                (c)\u00a0\u00a0\u00a0 Depends on reliable transportation<\/p>\n

                (2)\u00a0\u00a0 Operations<\/p>\n

                (a)\u00a0\u00a0\u00a0 Continually strive to improve ability to respond to unanticipated demand<\/p>\n

                (b)\u00a0\u00a0 Reduced set-up times, group technology, total productive maintenance, uniform workload<\/p>\n

                (c)\u00a0\u00a0\u00a0 Developing greater efficiency and responsiveness by streamlining operational activities<\/p>\n

                (3)\u00a0\u00a0 Outbound logistics<\/p>\n

                (a)\u00a0\u00a0\u00a0 Collecting, storing and physically distributing products<\/p>\n

                (b)\u00a0\u00a0 Transportation selection<\/p>\n

                (i)\u00a0\u00a0\u00a0\u00a0\u00a0 Focus on customer service<\/p>\n

                (ii)\u00a0\u00a0\u00a0 Emphasis on product life-cycles<\/p>\n

                (4)\u00a0\u00a0 Marketing and Sales<\/p>\n

                (a)\u00a0\u00a0\u00a0 Advertising and promotion<\/p>\n

                (b)\u00a0\u00a0 Channel selection<\/p>\n

                (c)\u00a0\u00a0\u00a0 Pricing<\/p>\n

                (d)\u00a0\u00a0 Utilizes total quality control and quality circles to design system<\/p>\n

                (5)\u00a0\u00a0 Service<\/p>\n

                (a)\u00a0\u00a0\u00a0 Activities occurring after production activities<\/p>\n

                (b)\u00a0\u00a0 Customer service links, matches and integrates supplier system with customer system<\/p>\n

                  \n
                1. ii) Support activities<\/li>\n<\/ol>\n

                  (1)\u00a0\u00a0 Procurement<\/p>\n

                  (a)\u00a0\u00a0\u00a0 Reduce number of suppliers<\/p>\n

                  (b)\u00a0\u00a0 Increase quantity of orders<\/p>\n

                  (c)\u00a0\u00a0\u00a0 Develop long-term relationships<\/p>\n

                  (d)\u00a0\u00a0 Interdependence<\/p>\n

                  (2)\u00a0\u00a0 Technology development<\/p>\n

                  (a)\u00a0\u00a0\u00a0 Enables competitive advantage<\/p>\n

                  (3)\u00a0\u00a0 Human resource management<\/p>\n

                  (a)\u00a0\u00a0\u00a0 Multi-function employees and quality circles allow for full employee utilization<\/p>\n

                  (b)\u00a0\u00a0 Improves communication<\/p>\n

                  (4)\u00a0\u00a0 Firm infrastructure<\/p>\n

                  (a)\u00a0\u00a0\u00a0 Flatter structures produce more efficient vertical information flows<\/p>\n

                  4)\u00a0\u00a0\u00a0\u00a0\u00a0 Integration through Value System<\/p>\n

                    \n
                  1. a) Value System<\/li>\n
                  2. i) Profits result when product\u2019s market value exceeds the cost to the firm<\/li>\n
                  3. b) Information flows<\/li>\n
                  4. i) Communication must be effective and timely<\/li>\n
                  5. ii) Critical to performance<\/li>\n<\/ol>\n

                    iii)\u00a0\u00a0\u00a0\u00a0 Challenge is to establish appropriate linkages<\/p>\n

                      \n
                    1. c) Integration<\/li>\n
                    2. i) Management must lead effort<\/li>\n
                    3. ii) Training must occur along the supply chain<\/li>\n<\/ol>\n

                      iii)\u00a0\u00a0\u00a0\u00a0 All management members must be involved<\/p>\n

                       <\/p>\n

                       <\/p>\n","protected":false},"excerpt":{"rendered":"

                      Richard E White, John N Pearson International Journal of Physical Distribution and Logistics Management 2001, Vol. 31, No 5, 313-333 1)\u00a0\u00a0\u00a0\u00a0\u00a0 Introduction a) USA i) Reducing productivity growth rate ii) Becoming less competitive in new environment iii)\u00a0\u00a0\u00a0\u00a0 Should become more adept at integration of production systems b) Strategies to achieve overall system effectiveness i) Focus […]<\/p>\n","protected":false},"author":3916,"featured_media":0,"parent":118,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-458","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/users\/3916"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/comments?post=458"}],"version-history":[{"count":1,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/458\/revisions"}],"predecessor-version":[{"id":459,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/458\/revisions\/459"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/118"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/media?parent=458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}