{"id":147,"date":"2016-06-27T16:56:21","date_gmt":"2016-06-27T16:56:21","guid":{"rendered":"http:\/\/blogs.uww.edu\/prasad\/?page_id=147"},"modified":"2016-06-27T16:56:21","modified_gmt":"2016-06-27T16:56:21","slug":"case-study-managing-for-total-quality-of-logistics-services-in-the-supply-chain","status":"publish","type":"page","link":"https:\/\/blogs.uww.edu\/prasad\/teaching\/independent-study\/case-study-managing-for-total-quality-of-logistics-services-in-the-supply-chain\/","title":{"rendered":"Case study: Managing for total quality of logistics services in the supply chain"},"content":{"rendered":"

Patrick Fung and Alfred Wong<\/p>\n

Logistics Information Management<\/h2>\n

1998, Vol. 11, No. 5, pp. 324-329<\/p>\n

 <\/p>\n

1)\u00a0\u00a0\u00a0\u00a0\u00a0 Logistics services<\/p>\n

    \n
  1. a) Intra-organizational and inter-organizational materials management activities<\/li>\n
  2. b) Maximizing the time and place utilities of the goods to the customers.<\/li>\n
  3. c) Effective alignment of suppliers\u2019 and customers\u2019 marketing objectives through<\/li>\n
  4. i) Use of technical resources<\/li>\n
  5. ii) Organizational structure<\/li>\n<\/ol>\n

    2)\u00a0\u00a0\u00a0\u00a0\u00a0 Logistics services providers must develop a coherent mix of strategy, structure and tasks that best link upstream and downstream supple chain customers.<\/p>\n

    3)\u00a0\u00a0\u00a0\u00a0\u00a0 TQM issues for logistics services provider<\/p>\n

      \n
    1. a) Customer service<\/li>\n
    2. i) Offering wide range of services<\/li>\n<\/ol>\n

      (1)\u00a0\u00a0 Pre-transaction consulting<\/p>\n

      (2)\u00a0\u00a0 Import\/export administration<\/p>\n

      (3)\u00a0\u00a0 Provide staffing<\/p>\n

        \n
      1. ii) Customized to customers needs<\/li>\n<\/ol>\n

        iii)\u00a0\u00a0\u00a0\u00a0 Minimize total cost per throughput<\/p>\n

          \n
        1. iv) Job is not done until customer is satisfied<\/li>\n
        2. b) Information technology<\/li>\n
        3. i) Communication (between suppliers, customers, firm)<\/li>\n
        4. ii) Data linkage for efficiency<\/li>\n<\/ol>\n

          (1)\u00a0\u00a0 Order input<\/p>\n

          (2)\u00a0\u00a0 Online credit\/account management<\/p>\n

          (3)\u00a0\u00a0 Reporting (utilization)<\/p>\n

            \n
          1. c) Organization and personnel<\/li>\n
          2. i) Flexibility<\/li>\n
          3. ii) Communication and interaction<\/li>\n
          4. d) Continuous improvement<\/li>\n
          5. i) Incremental improvement ito quality, speed, flexibility, cost<\/li>\n<\/ol>\n

            4)\u00a0\u00a0\u00a0\u00a0\u00a0 TQM Model<\/p>\n

              \n
            1. a) Management by fact: customized IT<\/li>\n
            2. \u2195<\/li>\n
            3. b) Delight the customers: interactively determined CS<\/li>\n
            4. \u2195<\/li>\n
            5. c) People-based management organized teamwork<\/li>\n<\/ol>\n

               <\/p>\n","protected":false},"excerpt":{"rendered":"

              Patrick Fung and Alfred Wong Logistics Information Management 1998, Vol. 11, No. 5, pp. 324-329   1)\u00a0\u00a0\u00a0\u00a0\u00a0 Logistics services a) Intra-organizational and inter-organizational materials management activities b) Maximizing the time and place utilities of the goods to the customers. c) Effective alignment of suppliers\u2019 and customers\u2019 marketing objectives through i) Use of technical resources ii) […]<\/p>\n","protected":false},"author":3916,"featured_media":0,"parent":118,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-147","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/users\/3916"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":1,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":148,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/147\/revisions\/148"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/118"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}