{"id":145,"date":"2016-06-27T16:55:33","date_gmt":"2016-06-27T16:55:33","guid":{"rendered":"http:\/\/blogs.uww.edu\/prasad\/?page_id=145"},"modified":"2016-06-27T16:55:33","modified_gmt":"2016-06-27T16:55:33","slug":"a-process-quality-model-for-the-analysis-improvement-and-control-of-supply-chain-systems","status":"publish","type":"page","link":"https:\/\/blogs.uww.edu\/prasad\/teaching\/independent-study\/a-process-quality-model-for-the-analysis-improvement-and-control-of-supply-chain-systems\/","title":{"rendered":"A process quality model for the analysis, improvement and control of supply chain systems"},"content":{"rendered":"

Benita M. Beamon and Tonja M. Ware<\/p>\n

Logistics Information Management<\/h2>\n

1998, Vol. 11, No. 2, pp. 105-113<\/p>\n

 <\/p>\n

1)\u00a0\u00a0\u00a0\u00a0\u00a0 Introduction<\/p>\n

    \n
  1. a) Emphasis on:<\/li>\n
  2. i) Improved customer service<\/li>\n
  3. ii) Reduced cycle time<\/li>\n<\/ol>\n

    iii)\u00a0\u00a0\u00a0\u00a0 Improved quality<\/p>\n

      \n
    1. iv) Reduced costs<\/li>\n
    2. v) Integrated IT and process flows<\/li>\n
    3. vi) Flexibility of customization<\/li>\n<\/ol>\n

      2)\u00a0\u00a0\u00a0\u00a0\u00a0 Lit Review<\/p>\n

        \n
      1. a) T. Kearney Inc: 4 stages of Organizational sophistication<\/li>\n
      2. i) Inactive<\/li>\n
      3. ii) Reactive<\/li>\n<\/ol>\n

        iii)\u00a0\u00a0\u00a0\u00a0 Proactive<\/p>\n

          \n
        1. iv) Completely integrated<\/li>\n
        2. b) Konrad\/Mentzer (1991) 3 areas of supply chain functions<\/li>\n
        3. i) Productivity<\/li>\n
        4. ii) Utilization (capacity used\/available capacity)<\/li>\n<\/ol>\n

          iii)\u00a0\u00a0\u00a0\u00a0 Performance (Actual output\/standard output)<\/p>\n

            \n
          1. c) DeTorro\/Tenner (1997) : continuous improvement process<\/li>\n
          2. i) Understand customer<\/li>\n
          3. ii) Assess efficiency<\/li>\n<\/ol>\n

            iii)\u00a0\u00a0\u00a0\u00a0 Analyze process<\/p>\n

              \n
            1. iv) Improve process<\/li>\n
            2. v) Implement changes<\/li>\n
            3. vi) Standardize and monitor<\/li>\n<\/ol>\n

              3)\u00a0\u00a0\u00a0\u00a0\u00a0 Problem description: how to measure quality in a supply chain<\/p>\n

                \n
              1. a) What aspects of quality should be measured?<\/li>\n
              2. b) How should these aspects of quality be measured?<\/li>\n
              3. c) How can these measures be used to evaluate, improve and control the overall quality of the supply chain system?<\/li>\n<\/ol>\n

                4)\u00a0\u00a0\u00a0\u00a0\u00a0 The Process Quality Model (PQM)<\/p>\n

                  \n
                1. a) Module 1: define the process and activities being performed<\/li>\n
                2. b) Module 2: identify customers and their requirements, expectations and perceptions<\/li>\n
                3. c) Module 3: define quality<\/li>\n
                4. i) The core of quality is defined by the customer<\/li>\n
                5. d) Module 4: Identify current quality performance measures<\/li>\n
                6. i) Reliability, accuracy, customer satisfaction, \u2026<\/li>\n
                7. e) Module 6 evaluate current processes and set standards<\/li>\n
                8. i) Process must be in control before standards can be set<\/li>\n
                9. f) Improve access<\/li>\n
                10. i) Identify and prioritize improvement areas<\/li>\n
                11. ii) Plan implementation<\/li>\n<\/ol>\n

                  iii)\u00a0\u00a0\u00a0\u00a0 Test<\/p>\n

                    \n
                  1. iv) Implement<\/li>\n
                  2. g) Control and monitor<\/li>\n<\/ol>\n

                    5)\u00a0\u00a0\u00a0\u00a0\u00a0 Summary<\/p>\n

                      \n
                    1. a) PQM= methodology for improving a quality program or implementing a new one<\/li>\n
                    2. b) Modules focuses on wither initialization or continuous improvement<\/li>\n
                    3. i) First 3 tasks are designed to be performed infrequently<\/li>\n
                    4. ii) Last 4 tasks are designed to be completed frequently in efforts to improve<\/li>\n<\/ol>\n

                       <\/p>\n

                       <\/p>\n","protected":false},"excerpt":{"rendered":"

                      Benita M. Beamon and Tonja M. Ware Logistics Information Management 1998, Vol. 11, No. 2, pp. 105-113   1)\u00a0\u00a0\u00a0\u00a0\u00a0 Introduction a) Emphasis on: i) Improved customer service ii) Reduced cycle time iii)\u00a0\u00a0\u00a0\u00a0 Improved quality iv) Reduced costs v) Integrated IT and process flows vi) Flexibility of customization 2)\u00a0\u00a0\u00a0\u00a0\u00a0 Lit Review a) T. Kearney Inc: 4 […]<\/p>\n","protected":false},"author":3916,"featured_media":0,"parent":118,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/users\/3916"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/comments?post=145"}],"version-history":[{"count":1,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/145\/revisions"}],"predecessor-version":[{"id":146,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/145\/revisions\/146"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/pages\/118"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/prasad\/wp-json\/wp\/v2\/media?parent=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}