{"id":63254,"date":"2021-01-15T18:02:16","date_gmt":"2021-01-16T00:02:16","guid":{"rendered":"http:\/\/blogs.uww.edu\/instructional\/?p=63254"},"modified":"2021-01-15T18:02:16","modified_gmt":"2021-01-16T00:02:16","slug":"documentation-updates-from-the-ltc","status":"publish","type":"post","link":"https:\/\/blogs.uww.edu\/instructional\/2021\/01\/15\/documentation-updates-from-the-ltc\/","title":{"rendered":"Documentation Updates from the LTC"},"content":{"rendered":"\n<p><strong>We are in the process of moving our documentation, tutorials, and how-to pages from spaces.uww.edu into ServiceNow.<\/strong>  As the pages are moved and complete, a redirect message with the updated link will be placed on the old pages.  The old pages will continue to work through the Spring 2021 semester.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.uww.edu\/instructional\/files\/2021\/01\/image-1.png\" alt=\"Example image of the redirect links\" class=\"wp-image-63258\" style=\"border: 1px solid black;\" width=\"523\" height=\"109\"><\/figure><\/div>\n\n\n\n<p>You can browse and search through the documentation pages by going to <a rel=\"noreferrer noopener\" href=\"http:\/\/uww.service-now.com\/kb\" target=\"_blank\">http:\/\/uww.service-now.com\/kb<\/a><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.uww.edu\/instructional\/files\/2021\/01\/image-1024x507.png\" alt=\"Image of the Service Now knowledge base.\" class=\"wp-image-63255\" style=\"border: 1px solid black;\" width=\"531\" height=\"263\" srcset=\"https:\/\/blogs.uww.edu\/instructional\/files\/2021\/01\/image-1024x507.png 1024w, https:\/\/blogs.uww.edu\/instructional\/files\/2021\/01\/image-300x149.png 300w, https:\/\/blogs.uww.edu\/instructional\/files\/2021\/01\/image-768x380.png 768w, https:\/\/blogs.uww.edu\/instructional\/files\/2021\/01\/image-500x248.png 500w, https:\/\/blogs.uww.edu\/instructional\/files\/2021\/01\/image.png 1076w\" sizes=\"auto, (max-width: 531px) 100vw, 531px\" \/><\/figure><\/div>\n\n\n\n<p><strong>What is ServiceNow?<\/strong><\/p>\n\n\n\n<p>ServiceNow is the help desk platform that is available on campus.  Canvas support request should still be routed through the <a rel=\"noreferrer noopener\" href=\"https:\/\/uww.edu\/canvas\" target=\"_blank\">Canvas 24\/7\/365 support<\/a>.<\/p>\n\n\n\n<p><strong>Why are we moving the pages?<\/strong><\/p>\n\n\n\n<p>Moving the content into ServiceNow will allow for a better overall user experience, and more robust search feature.<\/p>\n\n\n\n<p><strong>Can I still link to the pages in ServiceNow?<\/strong><\/p>\n\n\n\n<p>Yes! Follow this guide to copy the link to place in your own materials: <a rel=\"noreferrer noopener\" href=\"https:\/\/uww.service-now.com\/kb?id=kb_article_view&amp;sysparm_article=KB0010845\" target=\"_blank\">Linking to a ServiceNow KB Article<\/a>.<\/p>\n\n\n\n<p>Please contact the <a href=\"http:\/\/ltc.uww.edu\" target=\"_blank\" rel=\"noreferrer noopener\">Learning Technology Center<\/a> if you have any questions about this change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are in the process of moving our documentation, tutorials, and how-to pages from spaces.uww.edu into ServiceNow. As the pages are moved and complete, a redirect message with the updated link will be placed on the old pages. The old &hellip; <a href=\"https:\/\/blogs.uww.edu\/instructional\/2021\/01\/15\/documentation-updates-from-the-ltc\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3141,284729,3140],"tags":[],"class_list":["post-63254","post","type-post","status-publish","format-standard","hentry","category-for-instructors","category-for-staff","category-for-students"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2U0PY-gse","jetpack_sharing_enabled":true,"publishpress_future_action":{"enabled":false,"date":"2026-04-25 15:27:40","action":"Draft","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/63254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/comments?post=63254"}],"version-history":[{"count":17,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/63254\/revisions"}],"predecessor-version":[{"id":63273,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/63254\/revisions\/63273"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/media?parent=63254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/categories?post=63254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/tags?post=63254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}