{"id":57958,"date":"2014-11-19T14:34:03","date_gmt":"2014-11-19T20:34:03","guid":{"rendered":"http:\/\/blogs.uww.edu\/instructional\/?p=57958"},"modified":"2014-11-21T14:21:21","modified_gmt":"2014-11-21T20:21:21","slug":"desire2learn-login-problems-with-bitdefender","status":"publish","type":"post","link":"https:\/\/blogs.uww.edu\/instructional\/2014\/11\/19\/desire2learn-login-problems-with-bitdefender\/","title":{"rendered":"Desire2Learn Login Problems with &#8220;Bitdefender&#8221;"},"content":{"rendered":"<p>We have recently discovered that users with &#8220;Bitdefender&#8221; installed on their personal machines may be receiving error messages when trying to login to Desire2Learn.\u00a0 The messages that you would receive would look similar to the following:<\/p>\n\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-57958 gallery-columns-3 gallery-size-thumbnail'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender-ie9.png'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender-ie9-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-1-57962\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-57962'>\n\t\t\t\tInternet Explorer Error with Bitdefender\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender-firefox.png'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender-firefox-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-1-57961\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-57961'>\n\t\t\t\tFirefox Error with Bitdefender\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender-chrome.png'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender-chrome-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-1-57960\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-57960'>\n\t\t\t\tChrome Error with Bitdefender\n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<p>Use the following steps to correct this issue:<\/p>\n<ol>\n<li>Open the Bitdefender 2015 Window<br \/>\n<a href=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-57965 alignnone\" alt=\"bitdefender1\" src=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1-300x200.png\" width=\"300\" height=\"200\" srcset=\"https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1-300x200.png 300w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1-450x300.png 450w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1.png 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Click on &#8220;Protection&#8221;<br \/>\n<a href=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-57967\" alt=\"bitdefender1\" src=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1-300x200.jpg\" width=\"300\" height=\"200\" srcset=\"https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1-300x200.jpg 300w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1-450x300.jpg 450w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender1.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Choose &#8220;Web Protection&#8221;<br \/>\n<a href=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender21.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-57970\" alt=\"bitdefender2\" src=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender21-300x200.jpg\" width=\"300\" height=\"200\" srcset=\"https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender21-300x200.jpg 300w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender21-450x300.jpg 450w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender21.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Find the &#8220;Scan SSL&#8221; option and click on the checkmark to disable it.<br \/>\n<a href=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-57969\" alt=\"bitdefender3\" src=\"http:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender3-300x200.jpg\" width=\"300\" height=\"200\" srcset=\"https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender3-300x200.jpg 300w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender3-448x300.jpg 448w, https:\/\/blogs.uww.edu\/instructional\/files\/2014\/11\/bitdefender3.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Close out of Bitdefender and restart your internet browsers.\u00a0 The problem should now be resolved.<\/li>\n<\/ol>\n<p>Note: In Bitdefender 2014, the screens are slightly different.\u00a0 Use the following steps:<\/p>\n<ol>\n<li>Open Bitdefender window<\/li>\n<li>Click Settings<\/li>\n<li>Click Privacy Control<\/li>\n<li>Turn off Scan SSL<\/li>\n<\/ol>\n<p>If the problem still persists, please reset your browser settings and try again.<\/p>\n<ul>\n<li>Internet Explorer: <a href=\"http:\/\/support.microsoft.com\/kb\/923737\" target=\"_blank\">Reset Internet Explorer Settings<\/a>.<\/li>\n<li>Firefox: <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/reset-preferences-fix-problems\" target=\"_blank\">Reset Firefox Browser Settings<\/a>.<\/li>\n<li>Chrome: <a href=\"https:\/\/support.google.com\/chrome\/answer\/3296214?hl=en\" target=\"_blank\">Reset Chrome Browser Settings<\/a>.<\/li>\n<\/ul>\n<p>If you are still having login problems after going through the above steps, please contact <a title=\"RESOLVED: D2L Login Issues\" href=\"http:\/\/d2l.uww.edu\/contact\" target=\"_blank\">UW-W Desire2Learn Support<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have recently discovered that users that have &#8220;Bitdefender&#8221; installed on their personal machines may be receiving error messages when trying to login to Desire2Learn.  Following the steps in this post to correct the issue. <a href=\"https:\/\/blogs.uww.edu\/instructional\/2014\/11\/19\/desire2learn-login-problems-with-bitdefender\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3141,3140],"tags":[],"class_list":["post-57958","post","type-post","status-publish","format-standard","hentry","category-for-instructors","category-for-students"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2U0PY-f4O","jetpack_sharing_enabled":true,"publishpress_future_action":{"enabled":false,"date":"2026-04-25 19:09:31","action":"Draft","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/57958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/comments?post=57958"}],"version-history":[{"count":7,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/57958\/revisions"}],"predecessor-version":[{"id":58003,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/57958\/revisions\/58003"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/media?parent=57958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/categories?post=57958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/tags?post=57958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}