{"id":57558,"date":"2014-03-04T15:17:41","date_gmt":"2014-03-04T21:17:41","guid":{"rendered":"http:\/\/blogs.uww.edu\/instructional\/?p=57558"},"modified":"2014-03-07T16:32:43","modified_gmt":"2014-03-07T22:32:43","slug":"issue-with-document-viewer-in-d2l","status":"publish","type":"post","link":"https:\/\/blogs.uww.edu\/instructional\/2014\/03\/04\/issue-with-document-viewer-in-d2l\/","title":{"rendered":"[RESOLVED] Issue with Document Viewer in D2L"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-55840 alignright\" alt=\"Known Issues\" src=\"https:\/\/blogs.uww.edu\/instructional\/files\/2012\/09\/200px-Dialog-warning-orange.svg_.png\" width=\"96\" height=\"92\" \/><strong><\/strong><\/p>\n<p><strong>UPDATE (5:04 PM):<\/strong> Learn@UW has reported that the lingering Document Viewer issues have been resolved as of 4:30 PM today (3\/5\/14). Any previous documents that were not loading within the Viewer should be rendered without problems.<\/p>\n<p>If you have any questions or need assistance, please <a href=\"https:\/\/www.uww.edu\/desire2learn\/contact-d2l-support\" target=\"_blank\">contact UW-W D2L Support<\/a>.<\/p>\n<p><strong>UPDATE (1:00 PM):<\/strong> We&#8217;ve received additional reports of slowness with rendering documents in the Document Viewer in D2L after the fix from this morning. Learn@UW technologists are working to resolve the issue, and we will update this news item with more information as we receive it.<\/p>\n<p><strong>UPDATE (8:15 AM):<\/strong> In order to address the Document Viewer issues, Learn@UW performed storage work, which was completed this morning and the issue affecting the Document Viewer has been resolved as of 6:45 AM this morning (3\/5\/14).<\/p>\n<p><span style=\"color: #ff0000;\">Additionally, there was a brief service disruption from approximately 6:25 AM through 6:34 AM. Users may have been unable to access the service or received error messages during this timeframe.<\/span><\/p>\n<p><strong>ORIGINAL MESSAGE:<\/strong> Some files viewed through the document viewer, such as through the Content or Dropbox tool, have been loading inconsistently. Files that are not loading instead show a grey screen with an error message that says: &#8220;There was an error converting this document. Some or all of it may not be displayed.&#8221;<\/p>\n<p>This issue has been reported to Learn@UW, and they are investigating. The current workaround is to download the file and view it from there.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UPDATE (5:04 PM): Learn@UW has reported that the lingering Document Viewer issues have been resolved as of 4:30 PM today (3\/5\/14). Any previous documents that were not loading within the Viewer should be rendered without problems. If you have any &hellip; <a href=\"https:\/\/blogs.uww.edu\/instructional\/2014\/03\/04\/issue-with-document-viewer-in-d2l\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":149,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[14802],"tags":[],"class_list":["post-57558","post","type-post","status-publish","format-standard","hentry","category-previous-d2l-login-service-alerts"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2U0PY-eYm","jetpack_sharing_enabled":true,"publishpress_future_action":{"enabled":false,"date":"2026-04-26 01:26:04","action":"Draft","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/57558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/users\/149"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/comments?post=57558"}],"version-history":[{"count":6,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/57558\/revisions"}],"predecessor-version":[{"id":57581,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/posts\/57558\/revisions\/57581"}],"wp:attachment":[{"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/media?parent=57558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/categories?post=57558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uww.edu\/instructional\/wp-json\/wp\/v2\/tags?post=57558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}