There are two planned outages happening on Sunday, 1/12 that will impact a number of services including Canvas.
- On Sunday, January 12th between 12:00 AM (midnight) at 8:00 AM, DoIT in Madison will be performing scheduled Network Maintenance. During this window, there may be periods of time where services are not available. This may impact some Canvas and Kaltura logins, as well as other services listed in the DoIT announcement.
- On Sunday, January 12th between 12:00 AM (midnight) and 1:00 AM, Instructure will be performing maintenance on the Quizzes tool in Canvas. During this window, there may be periods of time where quizzes are not available.
If you have any questions, please contact UW-W Canvas Support.
Between 3:00 AM and 9:12 AM on Thursday, December 5th Turnitin Originality reports through SpeedGrader in Canvas were not available. The issue has now been resolved, and systems are functioning as expected.
Please contact Canvas 24/7/365 Support with any questions or concerns.
On Tuesday, December 3rd starting at 2:30am Instructure will be performing maintenance on Canvas to help prevent future performance issues. This work is expected to take roughly 30 minutes, resulting in Canvas being unavailable from approximately 2:30 AM to 3:00 AM.
If you have any questions about this outage, please contact Canvas Support.
12/19/2019: Office 365 / Google Collaborations are now working as expected in Canvas. If you experience any issues using Collaborations, please contact Canvas 24/7 Support.
Several users have reported issues using both Office 365 and Google Collaborations with Canvas. Users may receive the following message:
Your LTI tool has been misconfigured, please contact your institution’s Canvas Admin.
Canvas is aware of this issue and engineers are working on a fix that we hope will resolve the problem. At this time, we don’t have a timeline but we do know that a fix is currently being tested.
Please contact Canvas Support if you have additional questions about this issue.
Between 7:35 PM CDT and 8:20 PM CDT on Sunday, April 28th some users were unable to access Canvas. The Canvas team found an issue with one of their backend services that caused multiple instances to become unresponsive. At this time the issue is resolved and Canvas is operating normally.
If you continue to have any problems, please contact Canvas Support.