On behalf of the entire ICIT team, I would like to welcome and introduce Mary Acuna as our new Customer Operations Manager!
Mary has been in IT for about 25 years, starting as a network administrator, eventually headed up infrastructure then crossed over to leading Application Development & PMO teams and then BI & DW teams. She was also the CIO at a family-owned distribution company and led their Global Supply Chain for a number of years.
As the Customer Operations Manager, Mary’s duties will include: communicating with customers at all levels of the university regarding their technology concerns, address these concerns, and resolve issues. She will also serve as a customer advocate in ICIT planning processes, help customers understand and adhere to campus technology policies and standards, as well as develop ICIT policies, procedures and guidelines.
For the past 20 years, Mary has lived on a hobby farm in Bristol (Kenosha County). However, she is currently in the process of downsizing and planning to move closer to Whitewater and her daughter’s family in Watertown. Mary has three children, one son in his last year in the Fine Arts program at Michigan State, another son in his final year at UW-Milwaukee where his focus is IT, and a daughter, whom recently (with her husband) celebrated the birth of their first child!
One very cool fact about Mary is that three years ago, along with her mother, opened a farm-to-table restaurant in Bristol, WI. The restaurant is still going strong and Mary loves the opportunity to work with local farmers, cheese makers, distillers and artists.
We are excited to have Mary join the ICIT family. Please take some time to introduce yourselves and welcome her when you can!
On behalf of the entire ICIT team, I would like to welcome and introduce Timm Portman as our new Windows Lead System Engineer. Timm comes to us with 28 years’ of private sector experience as a Microsoft systems engineer. His focus includes: Microsoft Active Directory, Exchange, VMware and Microsoft virtualization.
Timm will be leading a team of Windows Systems Administrators where he will be installing, patching, and maintaining servers running the Windows operating system. He will also be overseeing evaluation of vendor proposals and customer requests for alignment with University technical standards and directions.
Timm lives in Watertown with his wife, daughter, their dog and two cats. He also has a son who is currently living in Ohio and finishing up his degree in Music Education.
Some day, Timm would like to take a small, open-sea ship sailing vacation to the Virgin Islands, learn to SCUBA and sky dive (hopefully more than once)!
We are thrilled to have Timm join the ICIT family. Please take some time to introduce yourself and welcome him when you can!
On behalf of the entire ICIT team, I am pleased to welcome and introduce Ronny Chambers as our Interim PeopleSoft Project Manager.
Ronny will be overseeing the AIS team where he will be focused on developing, planning, and implementing components of the PeopleSoft (WINS) environment.
Ronny brings more than twenty-five years of experience in Technology Services to the ICIT Team. With a strong technical foundation from the early stage of his career, he was an industry leader in Database Administration, Unix System Administration and PeopleSoft Administration. Most recently, as a PMP® Certified Program / Project Manager he specializes in leadership, strategy and day to day management of Enterprise Systems and Applications for Government, Higher Education and Commercial organizations across the globe, including the successful PeopleSoft v9.2 Upgrades of Campus Solutions, Financials and HCM for various organizations over the past six years.
Ronny was born and raised in the south side of Chicago. He has a Daughter, Kayla who has just started her Freshman year in High School. Kayla is a straight ‘A’ Student, an amazing soccer player and cheerleader. She is about to turn 15 and Ronny is excited to teach her how to drive!
In his free time, you may catch Ronny on a curvy country road with his 2017 Indian Chieftain Dark Horse motorcycle. Over the summer he put on nearly 7,000 miles! Ronny also likes to golf, however, according to him, he isn’t ready for the PGA tour quite yet!
Please take some time to welcome Ronny to the ICIT family!
In case you didn’t know, Mitchell McGlinn was officially taken off the marketing on July 27, 2019!
We couldn’t be happier for Mitchell and his beautiful bride, Lizzie.
“Thank you to all who signed the card and contributed toward the gift. My wife Lizzie and I appreciate your kind words. We had an incredible wedding, and we are so excited for the rest of our lives together!” -Mitchell
Congrats again Mitchell and Lizzie, we wish you many years of married bliss!
Claudio D’Agostino’s last day with ICIT will be Friday, September 13th. On behalf of the entire ICIT team, we would like to wish Claudio the absolute best with his new opportunity. Claudio started his first day at UW-Whitewater on January 3rd, 2017 as the Director of Applications Development.
Claudio and his team wasted little time, tackling a major
project, the PeopleSoft 9.2 Upgrade. This was an 18 month long project
incorporating more than 35 team members across campus. The upgrade was an
overwhelming success, resulting in a 30% customization reduction, minimal user disruption,
and was completed without the need of outside consultants.
Additionally, Claudio introduced Agile/Scrum as the portfolio
management tool for projects, creating a more efficient and adaptive project
workflow for his team.
Claudio and his team are currently in the process of finishing another major project, PeopleSoft Fluid Implementation. The Fluid user interface is a modern, tile oriented and responsive experience that will work on phones, tablets, and desktops without recoding the software. Fluid will provide a seamless, easy-to-understand user experience while navigating WINS.
Once again, we would like to thank Claudio for his hard work and contributions to our team and all of UW-Whitewater. Fortunately, Claudio will be staying on in a smaller capacity to aid in the completion of Fluid and other critical projects for the next few weeks. We appreciate his commitment to helping us through this transition.