[RESOLVED] Error Message When Hosting WebEx Meetings in D2L

RESOLVED: The WebEx integration with Desire2Learn should now be functioning correctly. Users should no longer receive a “Missing blockname parameter” error message when launching a WebEx meeting through D2L. Any questions or concerns should be sent to UW-W Desire2Learn Support.

ORIGINAL MESSAGE: Users have reported issues when trying to access WebEx meetings hosted in D2L. Users are able to schedule meetings, but when hosts click the “Prepare” or “Host” buttons to start a WebEx session, an error message that says “Missing blockname parameter” appears.

This issue has been reported, and technicians are actively working to resolve the situation as soon as possible. The current workaround is to schedule meetings using the web-based Cloud version of WebEx. Meetings can be scheduled by logging into http://uww.webex.com.

We will update this announcement once the issue has been resolved.  If you have any questions or concerns, please contact the Learning Technology Center.

Upcoming Streaming Video Changes

We are currently in the process of deploying a new video solution, VBrick Rev.  This solution will replace our existing streaming video solution, which is currently located in Madison.  Starting in October, we will be contacting individual users to start migrating content to the new platform.  Some of the key features of this new solution:

  • Self Service Videos.  As an instructor, you will be able to upload videos directly to the system.  The system will then automatically convert the videos into the correct streaming formats for the best viewing experience by your students.
  • Support for Student Videos.  Students in your courses will be able to upload pre-recorded videos for easy viewing by other classmates.  Webcam recording is not included in this solution.
  • Restricted Videos.  This system will allow you to restrict videos only to students enrolled in your course.  Students will need to authenticate with their Net-ID in order to view the videos.
  • Video Portal.  Instructors will be able to login to a portal and at a quick glance see all of the videos produced and associated with your account.

We do understand that some of our users have a large video collection.  We will be working with you to make this migration as seamless and painless as possible.  If you have any questions or concerns, please contact the Learning Technology Center.

TurningPoint 5 – Bad Gateway Error

TurningPoint 5 instructors that are utilizing ResponseWare may get a “502 Bad Gateway” error message at random.  This is a known issue that TurningPoint is working rapidly to repair.  The issue appears to happen the most for Mac users, but may also impact PC users.

Screen Shot 2015-09-15 at 2.00.18 PM

Unfortunately, there is no work around for this issue.  In the interim, we would suggest that you set a “Reserved Session ID” for each class.  This will allow you to rapidly reconnect using the same session ID.

We will update this announcement once the issue has been resolved.  In the mean time if you have any questions or concerns, please contact the Learning Technology Center.


Welcome to the Fall 2015 Semester!

Welcome back to the Fall 2015 Semester!  While there was not a big Desire2Learn (D2L) upgrade this summer, we were busy with a number of changes.

Amy Williams is now the new Desire2Learn Site Administrator.  She will be available to help answer any questions and support issues.  Please continue to use the D2L Support Form to report your problems.

There were also a few significant fixes for D2L:

  • Content items made in files such as Articulate, Adobe Captivate, iSpring, and Adobe Presenter now display correctly. Service Pack 20 corrected an issue where these files displayed very small.
  • Images saved to discussion posts no longer appear as broken links.
  • YouTube videos are now able to be embedded into HTML Content pages using the Insert Stuff tool.

For a full list of fixes from the summer, see: D2L Service Update (6/25).

The following new service offerings and enhancements are also available:

  • Cisco WebEx: D2L Integration
  • Important/Exporting Calendars.  Documentation on both importing and exporting on our Instructional Resources wiki.
  • A detailed explanation of what integrations with D2L are available, and how to request new integrations can be found at: D2L Integrations.
  • The D2L homepage now contains an “Instructor Tutorials” widget underneath the “Instructor Resources” widget. Here you can find links to new and updated tutorials found on our Instructional Resources wiki.

We have numerous resources available if you need assistance with D2L.

If you have not already done so, don’t forget to request for your Fall 2015 Courses!  Courses requested by 3pm on business days will be available the following morning.

Good luck with the beginning of the semester! If you have any questions or concerns regarding any of these points, please do not hesitate to contact UW-W Desire2Learn Support.

Recent Browser Changes Regarding Java

Version 45 and newer of the Google Chrome browser, and all versions of the new Microsoft Edge browser (included in Windows 10) no longer support java plugins.  If you have activities and material in your course that utilizes java, please tell your students that they should use an alternative browser, such as Firefox, Internet Explorer or Safari.

The Kaltura Screen Recorder will not be supported in the latest versions of Google Chrome and Edge.  Kaltura is working towards a future solution for these browsers.

We would suggest that you investigate moving away from any material that does require java to avoid issues in the future.  It’s only a matter of time before the other browsers follow the trend and drop support for java.  If you have further questions regarding this, please contact UW-W D2L Support.

WebEx Service Changes for Students

UB6_QcbN_400x400This Fall, the UW-Whitewater campus will be using a new, cloud-based version of WebEx. With the new WebEx Meeting center, students can have small group meetings of up to 8 participants with other students and external guests. You have the ability to use computer/VoIP (voice over IP) audio when you are connecting. To get started using WebEx go to the new cloud-hosted WebEx site https://uwwstudents.webex.com.

If you would like more information on the new cloud-based WebEx solution, go to http://www.uww.edu/icit/services/webex.

WebEx Service Changes for Faculty and Staff

UB6_QcbN_400x400This Fall at UW-Whitewater, faculty and staff WebEx users will notice some changes from the current on-premises version of WebEx. We will be transitioning to a newer and more cost-effective version that is also cloud based. This newer version will allow you to join and schedule meetings from within Desire2Learn. Meetings can also have up to 1,000 participants and compared to the previous on-premises version of WebEx, it has increased recording space. The cloud-hosted version is available at: https://uww.webex.comThe old on-premises version will be discontinued before the Spring 2016 semester.

Students can now schedule and setup meetings for up to 8 participants at https://uwwstudents.webex.comStudents are only able to use computer/VoIP (voice over IP) audio when connecting and are unable to record meetings.

If you have any questions or concerns regarding this, please contact the Learning Technology Center.

Cisco WebEx: D2L Integration

We would like to announce that Cisco WebEx is now integrated directly into your Desire2Learn course.  Inside of your course, you can find the “WebEx” tool located in “More Tools” on the Navigation bar.

This integration allows instructors to create WebEx meetings right from within D2L.  Students cannot create meetings through this integration, but they can join and participate in class meetings.

Instructors who are new to WebEx must first login to uww.webex.com prior to scheduling a meeting via the D2L integration.  This only has to be done one time, so if you have already done this in the past, you are already setup.

We have created a number of tutorial pages and short videos explaining the process:

If you have any questions regarding this, please contact UW-W Desire2Learn Support.