Update: As of 11:30 PM on April 2nd, 2013 the issue appears to be resolved. If you are still having issues logging into D2L, please contact D2L Support.
Beginning at 10:15 PM on April 2nd, 2013 users are currently experiencing issues logging into D2L. This has been reported to Learn@UW, and their technicians are looking into the issue.
We will update this news item with any new information as we receive it.
UPDATE (4:09 PM CST): Learn@UW has stated that the service interruption should be over and that the outage lasted from approximately 3:25 PM to 4:03 PM. They, along with Desire2Learn Inc, are currently still investigating the cause of the issue.
We apologize for the service disruption. If you have any questions or concerns, please contact UW-W D2L Support.
ORIGINAL MESSAGE: Users have reported intermittent access interruptions, slowness, and some are receiving “Internal Errors”. This has been reported to Learn@UW, and their technicians are looking into the issue.
We will update this news item with any new information as we receive it.
RESOLVED. We were notified by Learn@UW that access to attachments in the Dropbox, Locker and Discussions areas of D2L was unavailable from 3:30 AM (CST) to 7:00 AM (CST) on Wednesday, January 16th, 2013. At this time all services are online and available.
If you have any questions or concerns regarding this issue, please contact UW-W D2L Support.
RESOLVED: The streaming videos were unavailable on Monday, January 14, 2013 beginning at midnight (12:00 AM CST) and service was restored at 8:24 AM CST.
All streaming videos are currently unavailable. We have reported the issue to DoIT in Madison and they are working on a resolution for the problem. We will update this post with additional details as they are received.
If you have any questions regarding this, please contact: D2L Support.
UPDATE (12/14 12:30 PM): Learn@UW has reported that the issue causing the submissions in Turnitin Dropboxes to remain unprocessed has been fixed. However, submissions in the affected Dropboxes need to be “re-queued” by clicking on the box and green arrow icon next to each submission.
If you have any questions or if your Dropbox folders are still affected, please contact UW-W D2L Support for assistance.
ORIGINAL MESSAGE: Submissions in some Dropboxes using Turnitin Originality Check are not processing or are stuck in the “In Progress” status. Not all courses or Dropboxes are affected by this, and the problem doesn’t have a determinate source as of yet.
Learn@UW has reported this to Desire2Learn as a high priority issue, and we will be updating this item with any new information as we receive it.
The outage first reported at 8:48am this morning was resolved at 9:25am. The root cause is still under investigation and D2L is engaged in that investigation. More information will be shared when it is available.
UPDATED (11:12 PM): As of 11:07 PM (Sunday, 10/21), Learn@UW has fixed the issue that was causing the issues in D2L. We will be monitoring the service for any further issues, but as of now, D2L should be working as usual.
ORIGINAL MESSAGE: Starting at approximately 9:18 PM (Sunday, 10/21), users have reported being unable to login to D2L with the authentication “hanging” or not redirecting. Others are reporting unusual slowness while working in D2L.
This has been reported to Learn@UW, and technicians are looking into the problem. We will update this news item with any new information as we receive it.
Beginning at approximately 11:10 AM until 12:30 PM and again at approximately 4:00 PM until 10:00 PM today (10/1), users may have experienced unusual slowness or timeout errors while accessing or working in D2L.
Learn@UW technical staff has investigated with Desire2Learn, and the issue should be resolved as of now. If you have any questions or concerns, please contact UW-W D2L Support.
UPDATED (2:10 PM): From approximately 1:35 PM to 1:53 PM today (9/21), some users would have experienced “Term Not Found” errors due to a server issue. Learn@UW has corrected the problem, and users should no longer be seeing the errors.
PREVIOUS MESSAGE: Some users have been reporting receiving “Term Not Found” errors while working in D2L. This has been reported to Learn@UW, and technicians will be looking into getting this corrected. Thank you for your patience while this is being investigated.
UPDATE (11:15am 9/10/12): The Learn@UW/D2L service performance held steady throughout the weekend. D2L and the Learn@UW Utility continue to actively monitor the health of the service. A hot fix was applied at 5am this morning (9/10) to improve the performance of the nav bar and we will assess the impact of this change.
HOTFIX DEPLOYMENT: Monday (9/10/12) at 5am, D2L will be applying a hotfix to the system. During this time there may be a 10 to 15 minute period of slowness.
EMERGENCY OUTAGE: At 4:00pm today (9/7/12) D2L may be unavailable for roughly 15 minutes. During this time they will be performing additional maintenance.
EMERGENCY OUTAGE: At 9:45am today (9/7/12) D2L will be unavailable for roughly 15 minutes. During this time they will be taking some important steps to diagnosing the performance issues.
UPDATE (9/6/12 5:00 PM): As of 1:00 pm on 9/6/12, the Learn@UW Utility is actively engaged with D2L and Microsoft experts for a solution to our D2L performance problems. As we wait for a resolution, we have a blog post with some tips for working in D2L while there are performance issues. Again, thank you for your patience while this issue is being investigated.
Previous Message: Users have been reporting slowness working in D2L with anywhere from 3 to 5 minutes of load time. Tools that normally take a longer time to load, such as the Grades tool, may also take additional time to load.
Some slowness is expected during peak usage times, such as the start or end of a semester. Learn@UW Utility has been made aware of the issue, and they’re continuing to monitor for any problems or errors. We appreciate your patience during this time.