Common Student Issues with Desire2Learn

shutterstock_110236751Now that the Fall semester is well underway, we wanted to share some common issues and resolutions with you to help you avoid headaches while working on your coursework in Desire2Learn (D2L)!

  • Dropbox.  If you are having trouble submitting a file, first check to make sure you are not using any special characters or quotes in the file name.  If that doesn’t work, try using a different browser on your computer.
  • Quizzes.  Can’t find the start button for your quiz?  Some courses require the use of Respondus Lockdown Browser.  If you go to launch the quiz, but don’t see the start button, odd’s are you aren’t in the Lockdown Browser.  The Lockdown Browser is installed in all labs on campus.  You can download it for personal computers by going to:
  • Discussions.  Unable to view any posts in the discussion forum? Some courses require you to first create a post before you can read any of the other entries in the discussion forum.  You’ll see the words “Must post first” directly under the discussion forum name if this is enabled in your course.
  • Other Issues?  We have a full FAQ, Tutorial Videos and a User Guide all at your disposal 24×7.

If you are having issues, or running into problems, help is only a click away!  Contact us at anytime with your questions or issues by filling out the UW-W Desire2Learn Support Form.

Learning Environment Requirements Gathering – Your Opinion Counts!

uws-logo-whiteOur contract with Desire2Learn (D2L) for their Brightspace learning management system (LMS) is currently set to expire June 30, 2018. The UW System is preparing for a Request for Proposal (RFP) and would like to gather your perspective of what is needed in a learning management system. The survey will take you approximately 10 minutes and will allow you to share your perspective regarding what is needed, as well as be a voice for our university. Your responses will be anonymous and need to be completed by October 14, 2016 at 5:00pm.

To take the survey, please click on the following link:

If you would like to learn more about the Learning Environment Requirements Gathering Project, please visit the following website:

Thank you for your participation!

Survey: UW System web-based, real-time collaboration tool

LTC_Logo_FBAs you may be aware, our current UW System contract with Blackboard for their Collaborate tool will expire June 30, 2017. As a result, we are preparing for a potential Request for Proposal (RFP) for a web-based, real-time collaboration tool to support teaching and learning.

UW System is now in the requirements gathering phase, with the goal of obtaining input from all UW institutions to ensure instructional needs for collaboration are identified. While no single tool is likely to support all instructional needs, the information you provide via this survey will be used to inform user stories and identify requirements.

The survey requires approximately 15 minutes to complete. The information in this study will be used only for internal purposes and your responses are anonymous.


Please provide your input into the requirements gathering process by completing the survey above by October 10, 2016. Thank you for your input in this important project!

If you have questions about this feel free to contact us:

Final Post: Grades

Hi Everyone!

The semester is coming to an end and Summer is right around the corner!

Before I leave you all I want to talk about Grades in D2L. It’s important to check your grades before the semester is over to make sure everything looks correct before professors submit your final grades. Once professors submit your grades they are final, and they cannot be adjusted.

Professors who post final grades to D2L can be found at the top of the Grades page in D2L, as shown below. CaptureNot all professors will use to D2L to post final grades. If you do not see your final grades in D2L they will be posted in WINS.

Also, be aware of a visual change in D2L. This will include icons and font. Nothing too major!

I hope you all have an easy finals week as well as an amazing Summer!

Thanks for your time!


Hey everyone!

The end of the semester is coming to an end and many of us are scrambling to collect all the work that we have done over the course of the semester! If you are graduating or leaving the University, and have an ePortfolio, then it’s important to know about myDesire2Learn.

myDesire2Learn is a cloud-hosted ePortfolio that lets you import all your information from your ePortfolio in D2L.

To access myDesire2Learn log into D2L and click on the Export myDesire2Learn button on the right side of your D2L homepage.Capture

Next, a screen will appear that gives instructions on how Export your ePortfolio. You will first need to create a EduDentity account. When you have created your account and have returned to the D2L homepage, click on the Export to MyDesire2Learn button.capture 2

On the next page, click on the Add Items box. You can then select all the items you would like to export. After you have selected all the items you want, click Addcapture 4

Login to your EduDentity account on the pop-up screen. After you login the following screen will appear letting you know the status of your ePortfolio.


After your ePortfolio has a status of complete you can login to your EduDentity account at and your ePortfolio will be waiting for you, and you never have to worry about it going away!

If you have any questions regarding your ePortfolio please contact UW-W Desire2Learn Support.

Thanks for your time!

Did you know you have an ePortfolio?

Hey everyone!

The end of the semester is coming to an end and many of us are scrambling to collect all the work that we have done over the course of the semester! The D2L ePortfolio is a tool which allows you to collect a number of artifacts and resources into one spot where you can easily view and manage them all.

To access your ePortfolio, go to the right hand side of your D2L homepage and clicks on Tools and then select ePortfolio. From there, you’ll be brought to your ePortfolio home

On your home page, you have a number of different resources, including a feed which shows you the resources that you’ve updated, worked on, or have been shared with you from other people. You can also Add files and Add links from this page.eportfoilio page

Under My Items, you see a list of the objects you’ve created within your ePortfolio. To view them, simply click on the desired artifact, or you can click on the drop down arrow at the end of their name where you can view them, edit them, copy them, share them, delete them, and add them to presentations or collections.

my items

Under the Explore tab, we can see the artifacts that have been shared with us from other people.

Lastly, under the Sharing Groups tab, you can create a sharing group which allows you to easily share things with multiple people without having to individually add each one. This allows sharing to be much more easy, quick and convenient .

If you have any questions regarding your ePortfolio please contact UW-W Desire2Learn Support.

Thanks for your time!


General Access Labs

Hey Everyone!

This is about the time of the year when people really start to get stressed. Classes are starting to wind down and exams will be here before you know it. With all of this panic and confusion, it’s easy to forget the essentials like, what the school offers to help you in this time of need.

MG_7492 A popular example of forgotten luxuries is the General Access Labs! The general access labs are located in the basement of Andersen, or Andersen 1008 and McGraw room 19. They offer free black and white printing, for all of your end of year assignments. They have a mix of computers with all different types of programs and software to help you with your classroom assignments.

Did you know you can print from your personal computer or mobile device? UW-Whitewater students have the ability to print documents and files from personal computers and mobile devices in general access computer labs, simply use one of the following methods. (NOTE: Files larger than 25 MB cannot be printed using this method)

  1. Smartphone Method: Using your email account, attach your document(s) or file(s) to an email and send it to Once complete, you will receive an email with instructions on how to print. Use this method when printing from iOS or Android smartphone or tablet.
  2. PC/Mac Method: Connect the device to the campus network. Using your device’s web browser, go to Login using your Net-ID, then upload your document(s) or file(s). This method allows you to adjust your printing options. Use this this method when printing from a Mac computer, or a Windowstablet or computer.

If you need help with this software or if you would like to print something in color or get it things laminated, the General Access Labs also contain the Media Lab.

This is where you can print in color and get things laminated, this also includes poster printing for anyone who wants to make their presentations as professional as can be. The Media Lab also offers A/V Checkouts where you can check out, projectors, screens, tablets, headphones, microphones and all sorts of other different audio and visual recording equipment.MG_7633

To check out this equipment go to and fill out the online request form. You can pick your equipment up in the Media Lab.

The general access labs also have Collab rooms for all of your group work needs. Rooms can be reserved for a maximum of three hours per use. Time may be extended if there are no other groups waiting to use the room. You can reserve a room by going to: See lab attendant upon arrival.

Their hours of operation are as follows:


For more information about the general access labs/media lab please visit their website!

Thanks for your time!

LTC Student Focus Groups

The Learning Technology Center (LTC) is looking for students who are interested in participating in student focus groups. The LTC is conducting research to better understand the motivations and barriers that undergraduate students face related to learning technologies. If you agree to participate and are selected, you will be asked to complete a one-hour focus group session with 5-7 of your peers with a member of the research team. Focus group sessions will be held over the lunch hour (noon-1 p.m. on various dates) with pizza and beverages being provided.

For more information regarding the study, please review the Implied Consent Form. If you are interested in participating in the study, please complete a questionnaire by Friday, April 15.

A member from the research team will be in contact with you by Monday, April 18 regarding your participation. Please note that we can only include up to 40 students in five different focus group sessions in this research study. Interested students will be selected based on creating a diversified group pool on a first come, first served basis. The information collected from participants in the focus group process will be confidential, and students will not be able to be linked with the information they provide.

D2L Account Settings and Profile

Hey Everyone!

Did you know you can create a personal profile through the Profile tool in D2L? This feature is a great way to get to know other students that are in your class.

To access your profile click on your name in the top right corner and then click on Profile
Profile”. Here you can enter information about your social networks, contact information, education and work, and personal details such as your birth date, hobbies, favorite things, and download a profile picture.

You can also edit your account settings. To access your account settings click on your name in the top right corner then click “Account Settings“. Here you can change account settings, Discussion settings and Emails settings.





For more information or if you have any questions, contact UW-W Desire2Learn Support.

Thanks for your time!


Media Lab Specialty Printing

Hey Everyone!

Today I’m going to talk about color printing, large poster printing and laminating that can be done here on campus!

We have produced a short video that explains some general information about the general printing process and where it is located!

We ask that large poster prints be saved as a PDF. We are also able to print Photoshop (PSD), Illustrator (AI) and any image file. Price of the prints depends on the size of the paper and the type of paper used. You can also purchase Poster Tubes to protect your posters for only $5!

The Media Lab only accepts Purple Points and are able to charge departmental and project org codes. They cannot accept cash payments or add the payment to your student bill.

The Media Lab is not responsible for any grammatical or design errors discovered in the printed versions, so check over your projects before you print them!

Poster files can be dropped off in the Media Lab or emailed to Please do not email files larger than 10 megabytes in size. When your poster has completed you will be notified via phone or email.

Any questions regarding this can be directed to:

Additional information is available on the Media Lab website.

Thanks for your time!