D2L Known Issue: “Internal Error” when accessing the “Groups” tool

Known IssuesSome students may receive an “Internal Error” when trying to access the “Groups” tool in specific Desire2Learn courses.  This is a bug that has been reported and confirmed by Desire2Learn.  The workaround requires the course instructors to adjust the visibility options of group discussion forums.

To correct this issue, make sure all of the group discussion forums in the course are set to “visible”.  If any group discussion forums are hidden or are hidden with an end date in the past the visibility will need to be changed to active.  You can still prevent students from posting in the group discussion forums by using the “lock” feature to restrict access.

Additional Information: LMS-60 – “Internal Error” when accessing the “Groups” tool in specific courses

If you have any additional questions or concerns regarding this issue, please contact UW-W Desire2Learn Support.

Fall 2014 Snackable Series Recap

The innovative use of technology in higher education continues to provide new possibilities for enhancing teaching and learning. The Learning Technology Center (LTC) Fall 2014 “Snackable Series” showcases two current approaches to leveraging technology to promote collaborative learning online. Feel free to bring a lunch, and join us!

Did you miss out on watching the last Snackable series about Collaborative Learning Online?  Here are the recorded video recaps!

Collaborative Learning Online: Group Assignments

Collaborative Learning Online: Teaching Strategies and Tools

If you have any questions regarding the Snackable Series and its sessions, please contact the UW-W Learning Technology Center.

Desire2Learn Grid View is Back!

As many of you remember, when we took our last D2L upgrade over the summer, the discussion tool got a major overhaul.  There were some key features that were not included in the new version.  D2L has heard our feedback, and we are happy to announce that the Grid View and the Print all Threads option has returned!  These features were included in Service Pack 13, which was deployed on Thursday, January 8th, 2015.

The Reading View will remain the default view for all courses.  Individual users can set a Default View on the “Account Settings” page.

We have created the following step by step guides:

Other issues fixed in this update:


  • Fix: Previously deleted event occurrences are no longer recreated unexpectedly when users edit a recurring event in Calendar.


  • Fix: Users’ sorting and filter options are now preserved when they navigate through a discussion by using the browser’s Back button.


  • Fix: Deleted grade schemes no longer affect the performance of User Progress.

Import/Copy Course:

  • Fix: A performance improvement was mode for copying courses that contain a large number of release conditions.

If you have any questions or concerns about the service pack updates, please contact UW-W D2L Support.

D2L Training Scheduled for January 15

DSC_3940The Learning Technology Center is pleased to invite faculty and instructional staff to “D2L Day,” a series of hands-on sessions held on Thursday, January 15, 2015 from 9:00 AM to 4:30 PM in McGraw 19B.

This D2L Winterim Workshop includes breakout sessions on D2L tools, such as Quizzes, Discussions, Dropbox, and Content.  These will include a variety of hands-on “How To” sessions for all levels of D2L users. Morning sessions will cover the basics of the most commonly-used tools, and afternoon sessions will cover each tool in more detail as well as discuss some lesser-known tools. Each session will be “hands on” and include some tips and tricks for attendees to become D2L power users.

Participants may register for the all-day workshop or for individual sessions using the signup tool. The workshops are listed under “ICIT-LTC Training”. If you have any questions about this workshop, please contact the Learning Technology Center.

Call for Proposals: LTDC Virtual Conference

Virtual-ShowcaseThe UW System Learning Technology Development Council (LTDC) Showcase 2015 will be held virtually April 9-10, 2015. Faculty, teaching staff and learning technology support staff – please join us and submit a proposal to present or facilitate by January 30, 2015! Proposals may be submitted at the following website: Virtual Showcase 2015

This virtual conference offers an opportunity for sharing your successes and challenges in teaching with technology. This conference will provide you with the opportunity to virtually connect with other practitioners and requires neither travel expense nor a significant time commitment.

All presentations will be conducted virtually with technology training and orientation available prior to the conference. The presentations will be approximately 30 minutes in length with 15 min Q&A following. Proposals are sought in the following six general categories:

  1. Innovative Approaches (Hot Topics) – Tell us about how you’re working and teaching. Are mobile applications a part of your learning and knowledge portfolio? How have you taken traditional teaching and enhanced it through an innovative approach? Can you share a successful case study?
  2. Engagement of Students – How are your students connecting with each other and you? What works now or what do you expect might be a future method of engaging students? Can you share a successful case study?
  3. Faculty Development – How are you supporting your faculty? Are you facilitating learning communities? How are you engaging faculty to try new approaches to teaching and learning? Do you have a successful case study to share?
  4. “How To” and Resources – Do you have a skill to share? Have you created a wonderful set of resources for faculty and students? We’re interested in successful case studies; what can you share?
  5. Best Practices – Are you using a particular learning technology (or set of technologies) and know through evaluation that it definitively engages students and promotes learning?
  6. Emerging Topics – Do you have a proposal that doesn’t quite fit into the other topics?

We look forward to learning more about your teaching and learning experiences!  If you have any questions contact the Learning Technology Center.


Updated Desire2Learn Starter Course

Struggling with Desire2Learn (D2L)? Register for the updated D2L Starter Course! The Starter Course has been developed to allow you to quickly leverage D2L in an online, hybrid, or face-to-face class format.

The recently updated “D2L Starter Course (December 2014)” is a D2L course that includes a number of useful templates and other resources available for you to copy and modify for use in your D2L courses. The course has updated links, templates, and addresses many of the 5th edition Quality Matters standards.

  • Content Organization including a “Start Here” module and unit modules
  • Student resources for D2L assistance, UW-W policies and procedures, campus services, library resources, and resources for students with special needs
  • Sample D2L Rubrics that can be linked to the gradebook or dropbox
  • Links to the Online Learning Resources site, including an Online Readiness Assessment
  • A mid-course student evaluation survey to help you gauge that the course is meeting your (and your students’) expectations
  • A LockDown Browser quiz to ensure your students are prepared to take a D2L quiz that is set up to use LockDown Browser
  • Discussion starter ideas for online discussions administered in the D2L discussion forum

We welcome any suggestions or comments about the new starter course. Your feedback allows us to continuously improve the resources we provide to support faculty and staff.

Questions and feedback can be sent to UW-W D2L Support.

D2L eGrading Process Available for Fall 2014

The D2L eGrading process is now available for the Fall 2014 semester.  This process allows instructors to transfer final grades from their Desire2Learn Gradebook directly to their WINS Grade Roster.

If you prefer step by step documentation, that can be found at: WINS eGrading Overview.

If you have any questions or concerns with the eGrading process, please contact UW-W Desire2Learn Support.

Turnitin Instructional Videos Available

turnitin_logoThe Learning Technology Center (LTC) has created a new video tutorial series on Turnitin covering Originality Check (In Desire2Learn and turnitin.com), GradeMark and PeerMark. These videos are designed to help guide instructors through the basics of using Turnitin.

The video playlist is available below and can be found on our YouTube channel.

Additional information is also available in our documentation space:

If you have any questions or concerns, please contact UW-W Desire2Learn Support.

Upcoming LTC Documentation Changes

The LTC Instructional Wiki (http://wiki.uww.edu/dept/instructional) will no longer be available after 8:00 AM on Friday, December 19th, 2014.  The new documentation space is available at: http://spaces.uww.edu/display/instructional.

We have just completed the process of migrating all of our documentation to a new platform.  The old documentation was located on our wiki system (MediaWiki), which was at http://wiki.uww.edu/dept/instructional.  The documentation is now housed on a new wiki system (Confluence) and can be found at: http://spaces.uww.edu/display/instructional.  We have reorganized our information to make it more user friendly.

Unfortunately one of the side effects of migrating systems is broken links.  We have already updated all of our active links out there on our websites.  If you are using any “geturl.uww.edu” links to get to our documentation pages, those are also updated.  Unfortunately we are not able to go through and find/search out all the individual links that might be on department pages, d2l courses (and links from the d2l starter course), pdfs files, and so on.  If you are having trouble finding the new version of a page you are using, just let us know – we are happy to assist you!  Remember, the old links will no longer work starting on December 19th!

We do want to apologize for any inconvenience this change may cause, but it was a necessary step in reorganizing our documentation pages to be more accessible.  If you have any questions or concerns, please contact the Learning Technology Center.

Desire2Learn Service Update (11/20)

On Thursday, November 20th, Desire2Learn Inc. deployed Service Pack 11 and 12 to our D2L Learning Environment.  In this latest update, the following fixes and enhancements were included:


  • Fix: Screenreaders no longer falsely announce changes to dates as if they were live regions.


  • Fix: Checklist item descriptions that exceed 4000 characters are now saved and displayed successfully.


  • Enhancement: In new courses, the first time instructors access the content tool, the “Table of Contents” landing page now includes an informative message about importing course material and creating modules.
  • Enhancement: The content navigation panel usability was updated to provide a collapsible navigation panel.  The next and previous buttons were also relocated to make it clear if you were moving between topics or modules.
  • Enhancement: User can now navigate more easily through topics with the addition of Next and Previous icons above and below the content.
  • Fix: Improvements were made to prevent sort order issues due to deleted and reordering Content topics.
  • Fix: Users’ completion status for group dropbox folders now display correctly in Content.  Completion tracking for a user’s submission is no longer cleared due to subsequent submissions to the group dropbox folder by other group members.


  • Fix: Posts with attachments containing filenames valid in iOS but not in Windows no longer cause topics or thread to become inaccessible.


  • Fix: Dropbox submissions from users who are no longer enrolled in sections can now be opened and evaluated.

File Management

  • Enhancement: Previously the same warning message was displayed when users attempted to overwrite existing files with uploaded or moved items in a location where an items with the same name already exists.  Now, different messages display after the following actions:
    • If users cut and past, or copy and paste a folder to a location that already has a folder with the same name, they see a message informing them that if they complete the action the contents of the new and existing folders will be merged and any existing files with the same name will be overwritten by the new files.
    • If users upload, or cut and paste a file into a folder that already has a file with the same name, they see a message informing them that if they complete the action the new file will overwrite the existing file.
    • If users copy and paste a file within its own folder, a number is appended to the end of the copied file’s name and the file is pasted as a duplicate.  No message is displayed.


  • Enhancement: Users will no longer see a percentage value indicating the percentage of bonus points they received compared to the total available bonus points.  For example, “5″ will replace “5/0″.
  • Enhancement: A “save and close” button is now available in Grades for grading a single item.
  • Fix: When adding a grade item to a dropbox assignment in Content, the correct list of available grade schemes is now displayed.

HTML Editor

  • Enhancement: When users enter a URL in HTML Editor, it will automatically be converted into a link.
  • Fix: Users in Internet Explorer 10 can now immediately enter text into the HTML Editor for a new Content topic after they change the file path for the topic through the “Change Path” option.
  • Fix: When users select text in HTML Editor that they want to use to insert a quicklink to a URL, the select text now automatically populates the Title Field in the quicklink’s URL details.


  • Enhancement: The quiz time limit on the quiz detail page is now displayed in hours, minutes and seconds.  Previously, it was specified as an integer with no units.
  • Enhancement: Previously, the Quizzes tool communicated that a quiz was always available to users by including the word “Always” on the Quiz List page.  The language has now been changed to read “Always Available” to avoid confusion.
  • Enhancement: The “Time Remaining” clock now displays hours, minutes and seconds.  Previously, it only displayed hours and minutes.
    • If a quiz is set for more than an hour, the clock flashes when there are 10 minutes remaining.
    • If a quiz is set for less than an hour, the clock flashes when there are 5 minutes remaining.
    • Regardless of the set time, the clock will flash when there is only 1 minute remaining.
  • Fix: Improvements were made to the Question Library importing process to ensure questions and sections maintained proper ordering within a quiz.
  • Fix: Ordering questions with long text answer options now wrap correctly to the page width and do not require horizontal scrolling to read the full text.


  • Fix: Rubric associations are now maintained when copying discussion topics using Copy Course Components.
  • Fix: Rubric associations are now maintained when multiple courses have access to the same rubrics after using Copy Course Components.

If you have any questions or concerns about the service pack updates, please contact UW-W D2L Support.