In order to maintain optimal storage capacity and ensure the ongoing smooth operation of D2L, a purge of older courses from the system is conducted annually by the UW System Utility.
We’ve begun to prepare for this year’s D2L Course Cleanup process that will take place on Friday, May 2nd, 2014. On May 2nd, 2014, courses from Fall 2010 through Summer 2011 will be purged from the D2L system. Instructors with one or more D2L courses slated to be purged were contacted via email on Monday, March 3rd.
The D2L Course Cleanup resources site is available with more information on the Cleanup process and instructions on how to export course materials and student data.
If you have any questions or concerns about the D2L Course Cleanup process or need assistance, please contact UW-W D2L Support.
UPDATE (5:04 PM): Learn@UW has reported that the lingering Document Viewer issues have been resolved as of 4:30 PM today (3/5/14). Any previous documents that were not loading within the Viewer should be rendered without problems.
If you have any questions or need assistance, please contact UW-W D2L Support.
UPDATE (1:00 PM): We’ve received additional reports of slowness with rendering documents in the Document Viewer in D2L after the fix from this morning. Learn@UW technologists are working to resolve the issue, and we will update this news item with more information as we receive it.
UPDATE (8:15 AM): In order to address the Document Viewer issues, Learn@UW performed storage work, which was completed this morning and the issue affecting the Document Viewer has been resolved as of 6:45 AM this morning (3/5/14).
Additionally, there was a brief service disruption from approximately 6:25 AM through 6:34 AM. Users may have been unable to access the service or received error messages during this timeframe.
ORIGINAL MESSAGE: Some files viewed through the document viewer, such as through the Content or Dropbox tool, have been loading inconsistently. Files that are not loading instead show a grey screen with an error message that says: “There was an error converting this document. Some or all of it may not be displayed.”
This issue has been reported to Learn@UW, and they are investigating. The current workaround is to download the file and view it from there.
UPDATE (3:50 PM): Our Desire2Learn instance was affected by a larger UW-Madison campus network outage that began at about 10:30 AM (3/3/14). Users would have experienced extreme slowness or non-responsiveness. In addition, files within the document viewer might not have displayed or would have taken at least a few minutes to load. The UW-Madison network issue was resolved at about 2:00 PM, and service performance returned to normal.
If you have any additional questions or concerns, please contact UW-W D2L Support.
ORIGINAL MESSAGE: Starting at approximately 11:00 AM this morning (3/3), some users have reported unusual slowness while working in D2L. Learn@UW technicians are currently investigating the cause, and we will update this news item with more information as we receive it. Thank you for your patience.
On Thursday, February 27th, Desire2Learn Inc. deployed Service Pack 14 to our D2L learning environment.
In addition to the fixed issues listed below, this update includes a hotfix for several performance fixes including quiz query performance and delayed or problematic launching of external learning tools.
- External links now open correctly in a new tab or window when they are accessed from the Content Browser widget.
- When inserting a URL Quicklink into a Content item, insecure content links (http) now automatically convert to secure links (https) or are set to open as external links in a new window to help mitigate blocked content errors caused by browser security changes.
- Adobe Presenter package in Content Viewer now maintains the viewing window size and no longer increases unnecessarily.
- When using a larger font size, user-generated content now renders correctly without text overlap.
- Frames now size correctly within Learning Environment webpages.
HTML Editor: When using Internet Explorer 9, the browser no longer crashes when users use the HTML Editor.
Dropbox: An error message no longer displays to users when they view Dropbox due date notifications in the Minibar.
ePortfolio: Changing item sharing visibility now works correctly at the org level.
Course Package Converter:
- Content files no longer contain broken links when using the course conversion service for Blackboard 9.1 packages.
- Descriptions for Content objects (i.e., modules and topics) now convert correctly for Blackboard 9.1 course packages.
- Support was added for converting Significant Figures question types in WebCT packages.
If you have any questions or concerns about the service pack updates, please contact UW-W D2L Support.
Dear Faculty and Instructional Academic Staff Members,
The UW System Learn@UW Executive Committee is currently conducting a survey about teaching and learning technologies. The survey is one of the most effective channels to provide feedback on your needs regarding our Learning Management System (D2L), related instructional technologies, and the services that support your use of the technologies.
This survey is open through March 7, 2014 and will take approximately 15 minutes to complete. Your responses are anonymous.
Many of you completed a similar survey in 2005, 2007 and 2010. The results from the previous surveys have been extremely helpful to the Learn@UW Executive Committee and UW System in the budget and support planning for the Learning Management Service and future instructional technology needs. Survey results also help to identify potential issues with current technologies and assess the quality of support provided. Results are also shared with individual campuses.
To access the survey, please use the following link: http://tinyurl.com/mjvpkwn
Thank you in advance for your feedback. Your time and effort in completing this survey is much appreciated.
UW System Learn@UW Exec Committee
UPDATE (1:40 PM): Learn@UW has reported that the “Maintenance” message show no longer be blocking access to D2L as of approximately 1:37 PM today. If you are still receiving the “Maintenance” message, try closing out of your Internet browser completely and then starting it again. If you still see it after restarting your browser, please contact UW-W D2L Support.
ORIGINAL: Learn@UW was made aware of some unusual slowness within D2L starting at 12:13 PM today, and they are currently investigating the issue. Then, starting at approximately 1:00 PM, some users reported seeing a “D2L is Undergoing Maintenance” message when trying to log into D2L. We’ve reported this issue to Learn@UW.
We apologize for the inconvenience this causes, and we’ll update this news item with more information as we receive it.
The regularly scheduled, weekly maintenance window was extended beyond the regular 7:00 AM end time, and service was restored at 7:33 AM this morning. Users may have experienced slowness or may have been unable to login during the maintenance window and during this extension.
Then, starting at approximately 8:00 AM this morning, additional reports came in that users were experiencing “Service Unavailable” errors when trying to access D2L. Learn@UW investigated and fixed the cause, and the outage ended at approximately 8:24 AM. Users should no longer be seeing errors and should be able to log into D2L.
If you’re still experiencing errors or have any questions about the maintenance window or the outage, please contact UW-W D2L Support.
We’ve been made aware that D2L is currently inaccessible, starting at 11:41 AM this morning. Users are receiving “timeout” errors or seeing a “loading” screen without anything loading while logging in or accessing D2L.
We’ve reported the issue to Learn@UW, and they are investigating. We will be updating this post with more information as we receive it. Thank you for your patience
Learn@UW will be performing monthly server maintenance on January 18th between 5:00 AM and 7:00 AM (CT). During this window, users may experience slowness or errors and may be unable to login. It’s recommended that users do not complete any coursework-related activities, including Quiz or Dropbox submissions, during this outage to avoid losing any work.
If you have any questions or concerns, please contact UW-W D2L Support.
UPDATE (11:30 AM): D2L should now be accessible to all users. If you have any issues or receive any errors while logging in, please contact UW-W D2L Support. Just a reminder that, as previously stated, Learn@UW will be performing maintenance that will cause slowness while working in D2L.
UPDATE (11:02 AM): We’ve been informed by Learn@UW that service will be restored at 11:15 AM (CT) this morning (1/18). Just a reminder that, as previously stated, performance will be affected after the service is restored, and users may notice slowness while working in D2L.
UPDATE (10:49 AM): Learn@UW has again notified us that the upgrade window needs to be extended and that the upgrade is expected to finish at 12:00 PM (CT) this morning (1/16), which is an additional hour and a half to the original end time.
ORIGINAL MESSAGE: Learn@UW has notified us that the upgrade window will need to be extended an extra half hour to complete the necessary acceptance testing. The upgrade is expected to finish at 11:00 AM (CT) this morning (1/16).
We’ve also been informed that after the upgrade, Learn@UW will be performing maintenance that will cause slowness, which may affect users accessing and using D2L.
We apologize for the inconvenience this causes. We will update with additional news items as we receive more information.