Learning Technology Center Support Operations

With the shift to all Alternate Course Delivery starting on November 21st, we wanted to provide a reminder of the resources that are available to support you and your students.

Canvas 24/7 Support.  Using the “Chat” feature is the recommended method for contacting Canvas Support for timely issues. They have been expanding their staff and wait times have been greatly reduced. You can also call or email if you prefer.  As a reminder, the support information is located on the Canvas Login Page http://uww.edu/canvas

LTC Staff Availability.  The LTC Staff will continue to be available Monday – Friday from 8:00am to 4:30pm (excluding holidays) via phone and email.  We are happy to schedule a Webex consultation – just reach out and let us know what you would like assistance with and we can schedule a time with the appropriate team member.

Trainings and Workshops. We will continue offering virtual training to support your remote teaching and work. Please visit http://go.uww.edu/ltc-workshop-signup for the most up-to-date list of training sessions!

LTC Media Studio Available.  The LTC Media Studio will be available until December 22nd.  The studio will then be closed and will reopen on January 4th. https://www.uww.edu/icit/services/media-production#Scheduling

AV Checkouts / Media Lab.  The AV Checkouts and Andersen 1008 Media Lab will be open during the remainder of the semester at reduced hours.  The current hours can be found on the website: https://www.uww.edu/icit/services/ga-labs

If you have any questions or concerns, please contact the UW-W Learning Technology Center.

Canvas Text Editor Enhancements

The New Rich Content Editor is an update to the previous Canvas Rich Content Editor. It provides a condensed, more intuitive toolbar that is grouped by common icons and interactions. We will be enabling the New Rich Content Editor on Wednesday, December 23rd, 2020.

Old Rich Content Editor
New RIch Content Editor

We have scheduled 30 minute training sessions if you are interested in learning more about the New Rich Content Editor.

Date/TimeLocationRegister
Tuesday, December 1st
1:00pm – 1:30pm
WebexRegistration
Monday, December 7th
10:00am – 10:30am
WebexRegistration
Tuesday, December 22nd
2:00pm – 2:30pm
WebexRegistration
Wednesday, December 30th
1:00pm – 1:30pm
WebexRegistration
Thursday, January 7th
11:00am – 11:30am
WebexRegistration
Monday, January 11th
11:00am – 11:30am
WebexRegistration
Wednesday, January 20th
10:00am – 10:30am
WebexRegistration

If you have any questions or concerns about this update, please contact the UW-W Learning Technology Center.

Webex Update (11/10/20)

On Tuesday, November 10th, Cisco will release the Webex Meetings 40.11 update. The highlights of this release are listed below. Full release notes are also available.

  • Animated In-Meeting Reactions (Available Tuesday, November 17th). Express yourself non-verbally with in meeting reactions. All participants in the meeting can see and use these reactions.
Animated In-Meeting Reactions (Available Tuesday, November 17th).
  • Breakout Sessions Screen Sharing Updates (Available Tuesday, November 17th). Adds the ability to share your screen with “Optimize for motion and video” and “Share computer audio” within the breakout session.
  • Host or Cohost Can Lower a Participant’s Hand. Simply hover over their raised hand in the participants panel and click “Lower hand.”
  • Automatic Notification When Talking on Mute. Webex Meetings and Webex Events will now let you know if you’re talking while on mute. You can press and hold the space bar to temporarily unmute yourself.
Automatic Notification When Talking on Mute
  • Request for Post-Meeting Emails to Contain Details on Meeting Usage. After the meeting, hosts will receive a summary with a list of top participants who attend their meeting, along with join time, join duration and connection type.
  • Continue Live Streaming Even After a Crash. An updates has been made to the Windows and Mac Meetings Apps to allow the live streaming to continue, even if the host’s network disconnects or the computer crashes. As long as there is one participant the stream will continue.
  • Improved Video Quality for Grid View.
  • Enable Digital Automatic Gain Control (DAGC) for Webex Meetings. Increase audio levels on lower microphone inputs and decrease the audio level as needed to prevent echo.
  • iOS 14 Widget Support. Mobile iOS 14 OS users will now be able to use a Webex Meetings widget on their iPhone or iPad app screens.
  • iPhone 12 Official Support. Apple’s new iPhone 12 devices are now officially supported.
  • Android R Support. The new Android R operating system is officially supported.

Here are some of the additional highlights that were included in the 40.10 update, which was released in October.

  • Hide Meeting Controls. You can now hide the bottom control bar in Webex Meetings and Webex Events by hovering over the control bar to review the “Hide Control bar” button, or by going to the View menu at the top and unchecking the “Show Meeting Controls” options.
  • Introducing the Dark Theme. You can now choose whether you want to view the meeting window in the standard Light Theme or the new Dark Theme, available from the View menu.
  • Remove Background Noise from Meetings and Events. When the “Remove background noise” setting is turned on, your desktop app will remove your barking dog or home improvement project noise, while enhancing your voice.
  • New Advanced Video Settings. An “Advanced Video Settings” area is now available below the Camera tab of the desktop app for Windows and Mac.
    • Hardware acceleration for video (Windows only) – This setting reduces the load on the main system processor when possible by off-loading video processing to dedicated hardware when available.
    • Automatic adjustment of camera brightness (Windows and Mac) – This setting is used to enable or disable automatic camera brightness adjustments. This option improves the visibility of content captured by the camera.
    • Video capture (Windows only) – This setting allows for the selection of the Microsoft Framework to be used for camera capture.
  • Easy to find Mute All and Unmute All Buttons. The Mute all and Unmute all buttons are easier to find, right at the bottom of the Participants panel.
  • Allow Participants to Unmute Themselves. In this update, hosts and cohosts can now choose whether or not participants are allowed to unmute themselves. When this setting is unchecked, participants’ “Unmute” buttons will be disabled.
  • Mute All with Mute on Entry. When you click “Mute all,” it will also turn on “Mute on Entry” by default to make sure that anyone joining the meeting late will also be muted from that point forward. You can still choose to turn on or off “Mute on Entry” independently.
  • Unmute and Audio Privacy. Now, when a host or cohost unmutes a participant, that participant will be given a prompt to unmute, instead of being unmuted directly. This helps to prevent meeting distractions or catching others by surprise if they weren’t expecting to be unmuted.
  • Additional Mute Controls in Meetings Scheduler.
Additional Mute Controls in Meetings Scheduler.
  • 25 Video Systems Displayed in Meetings Desktop Grid View. In this update, users will be able to see the video from all 25 video system users in the 5×5 Grid view layout.
  • iOS and Android Grid View Support for up to 5×5 (landscape) and 3×7 (portrait). Meetings mobile app users will now be able to experience 5×5 grid view (landscape mode) and 3×7 grid view (portrait mode) on their tablets, including iPads and Chromebooks!
  • Official Support for Apple Pencil iOS 14. iOS users can now officially use their Apple Pencil to annotate on content directly from the iOS device, while in a Webex Meeting.
  • Support for Mirror Self-Video. Mobile app users can now mirror their self-video, including their virtual backgrounds, similar to desktop app users.
  • Android Dual camera support. Android users will now be able to use Dual Camera support to view the area in front of them using the back camera, while they remain on self-video using their front camera.

If you have any questions or concerns about this update, please contact the UW-W Learning Technology Center.

Tracking Attendance with Webex Meetings in Canvas

Using the Cisco Webex Canvas Integration, it is now possible to easily track attendance for your scheduled Webex Meetings.

Cisco Webex Meetings must be scheduled using the Canvas Webex integration. Webex Meetings must also be joined by using the integration inside of Canvas for the attendance tracking to work correctly. If students are joining using a link from uww.webex.com the attendance will not be automatically captured.

See the step by step guide at: Tracking Attendance with Webex Meetings in Canvas

Webex Attendance Tracking in Canvas

If you have any questions or concerns, please contact the UW-W Learning Technology Center.

UDOIT Course Accessibility Checker Available!

We are excited to announce the immediate availability of the UDOIT tool inside of your Canvas courses! UDOIT (Universal Design Online content Inspection Tool) is a cloud based tool designed to identify accessibility concerns and provide improvement suggestions for your Canvas courses.

The tool can be accessed by clicking UDOIT Cloud on the course navigation menu inside of your Canvas course.

Additional details on how to utilize the tool are located at: Canvas (Accessibility) – Using the UDOIT Cloud Accessibility Tool.

We will also be offering 30 minute training courses which will demonstrate how to use the tool in your Canvas courses. Workshop information is listed below.

EVENT NAMEDATE/TIMELOCATIONREGISTER
Creating Accessible Canvas Courses with UDOITThursday, October 15th
1:00pm – 1:30pm
WebexRegistration
Creating Accessible Canvas Courses with UDOITFriday, October 16th
11:00am – 11:30am
WebexRegistration
Creating Accessible Canvas Courses with UDOITMonday, October 19th
10:00am – 10:30am
WebexRegistration
Creating Accessible Canvas Courses with UDOITTuesday, October 20th
3:00pm – 3:30pm
WebexRegistration

If you have any questions about these sessions, please reach out to the UW-W Learning Technology Center.

Managing the HyFlex Classroom (9/24/20)

If you are currently teaching in a HyFlex/video-enhanced classroom, or are interested in teaching in one in the future, please consider joining the Learning Technology Center for a session on “Managing the HyFlex Classroom” this Thursday (9/24/20) at 9:00 AM.

If you are interested in this session, please register using this link, so that you can receive the Webex Meetings invitation. Please note that you will need to login using your UWW credentials to register.

If you have any questions about this session, please contact the Learning Technology Center.

Tales from “HyFlex” So Far (9/17/20)

With a few weeks of the fall semester now behind us, please consider joining the Learning Technology Center for a session on teaching in a “HyFlex” style so far this semester. This session takes place on Thursday September 17th at 9:00 AM, and will feature an instructor panel discussing their experiences so far this semester in teaching in this format.

If you are interested in this session, please register using this link so that you receive the information for the Webex Meeting. (Please note that you will need to log in to register)

If you have any questions, please contact the Learning Technology Center.

Summer Flexible Blended Faculty Development Workshop Series Fall 2020 “Reprise”

The Learning Technology Center’s (LTC) 2020 Summer Flexible Blended Faculty Development Workshop Series was one of the most popular offerings in LTC history!

Given the popularity of this series, we have put together a fall “reprise” of this series highlighting many of the most popular sessions in a shorter format. The “Blending Face-to-Face and Online Assessment” sessions are even all available in one day on Friday, September 11th.

Planning for Flexibility:

Using Technology for Learning in the Physical and Online Classroom (Thursday, September 10th at 9:00 am)

Blending Face-to-Face and Online Assessment:

Assignment Options (Friday, September 11th at 9:00 am)

Peer Review of Student Work (Friday, September 11th at 10:00 am)

Exams & Quizzes (Friday, September 11th at 11:00 am)

The Blended Class:

Instructor Presentation of Content Part I (Tuesday, September 15th at 9:00 am)

Instructor Presentation of Content Part II (Wednesday, September 16th at 9:00 am)

Student Presentations (Friday, September 18th at 9:00 am)

Student-Student Interaction (Monday, September 21st at 9:00 am)

These sessions are applicable to instructors teaching online, hybrid, remote, HyFlex, or even potentially traditional face-to-face.

If you have any questions, please contact icit-techpilots@uww.edu

Canvas Embedded Video Issue

With the latest versions of Google Chrome and Safari, an issue can occur when videos from Rev (http://streaming.uww.edu) are embedded inside of your Canvas course.

We are currently working on a solution. In the meantime, please use one of the following workarounds:

Workaround 1: Use a web browser other than Google Chrome or Safari to access the video in the Canvas course.

Workaround 2: Login to streaming.uww.edu first, and then load the link in Canvas. This will allow the video to load as expected in Canvas. This does work in both Google Chrome and Safari.

Workaround 3: The issue is only impacting videos that are embedded in Canvas. As a workaround, you could change the embedded video to be a link instead. Instructions are available at: https://spaces.uww.edu/x/F4Gc

If you have additional questions about this issue, please contact the Learning Technology Center.

HyFlex Teaching “Office Hours”

If you are teaching in a HyFlex or video-enhanced classroom this fall, the Learning Technology Center is offering “office hours” during the first three weeks of September for assisting you with any questions or ideas relating to teaching in a HyFlex style.

The dates and times, with sign up links, are below:
(please note that you will need to sign in with your UWW credentials in order to register)

Friday, September 4th at 1:00 PM
Friday, September 4th at 2:00 PM

Friday, September 11th at 1:00 PM
Friday, September 11th at 2:00 PM

Friday, September 18th at 1:00 PM
Friday, September 18th at 2:00 PM

If you have any questions about these “office hours,” please contact the Learning Technology Center.