The Learning Technology Center (LTC) is announcing its use of the WebEx Support Center. This tool can be used to remotely assist instructors and faculty with D2L or other learning technology issues. Having the Support Center available will allow LTC technologists to remotely diagnose and solve technology problems in real time.
The process involves a LTC technologist setting up a Support Center session through the UW-W WebEx tool. Once the session has been started, you will receive an email with information on how to connect to the session. (For more information on how to connect to a session, please see the Instructional Resources wiki page.) From there, the technologist can remotely view, access, or control your desktop to help you troubleshoot the issue.
The Support Center works from any computer with high-speed internet access. Your computer doesn’t have to be on campus or connected to the campus network in order to connect with a session.
If you have additional questions or need assistance with WebEx Support Center, please contact UW-W D2L Support.