Schedule of Fall 2008 Workshops Now Available

The LTC offers workshops during the semester on D2L related and other learning technology topics designed to support and enhance your course online or in the classroom. These workshops are primarily geared towards Faculty and Academic Staff. Topics nclude using D2L, course assessments, Web 2.0 technologies such as Wikis, Podcasts and Blogs, Quality Matters, content distribution and more. For a full list of events, go to the LTC Events Calendar (http://www.uww.edu/calendar/ltc). Sign-up for workshops at the Training/Events Sign-up web site (http://signup.uww.edu).

Lab & Classroom Support and ResNet Working Together

To provide an unified look and feel all across campus, Lab & Classroom Support and ResNet have started to work together. Students are now able access all of the same features as any other campus lab, and the Pharos Print Management System was installed in each of the Residence Halls.

UW-W web site outage August 9-10

During the weekend of August 9-10, the UW-W web site experienced some brief periods of time when the site was not available. iCIT staff detected and resolved the immediate problem, and steps are being taken to prevent the problem from recurring in the future. We regret any inconvenience that you may have experienced.

Technology Open House | Make the Connection

All UWW staff and faculty are invited to “Make the Connection” at this year’s Technology Open House on Thursday, August 28 in UC 259 from 1-4 PM. Refreshments and prizes will enliven the afternoon. See the new potential of Digital Signage, video for instruction and administrative uses, web, video, and voice conferencing, Google Maps, and Remote Access. Mini workshops on using Blogs to communicate and OneNote to organize websites, video, graphics, text, and more will be available as will a lot of other information on the latest technology tools. Get more information, signup for the mini workshops and see previews at http://www.uww.edu/icit/toh.

Please RSVP using the Outlook link on the website. Guests who RSVP by Aug 26 will be eligible for fantastic door prizes.

CNN.com Email Hoax

Several members of the campus community have reported a hoax email from CNN.com advertising false news stories. This email is a HOAX and the news stories link to a VIRUS. Please DO NOT click on any of the links. As a reminder, always be cautious with messages that contain links or attachments. Feel free to report any suspect messages to the Helpdesk before responding to them.

If you think your computer may be infected or your computer is displaying any messages indicating a virus or spyware infection, please contact the Helpdesk.
Several members of the campus community have reported a hoax email from CNN.com advertising false news stories. This email is a HOAX and the news stories link to a VIRUS. Please DO NOT click on any of the links. As a reminder, always be cautious with messages that contain links or attachments. Feel free to report any suspect messages to the Helpdesk before responding to them.

If you think your computer may be infected or your computer is displaying any messages indicating a virus or spyware infection, please contact the Helpdesk.

Data Center Renovation Underway

Imagine living, working and studying on a campus without access to the internet. Thanks to the University of Wisconsin-Whitewater Data Center, you don’t have to. The UW-W Data Center houses modern equipment that makes all campus network operations possible. Without the Data Center, students, faculty and staff would not have access to all important software applications such as e-mail, D2L and WINS. The Data Center has been undergoing renovations to make the center and its operations more efficient, effective and secure. The renovations are projected to be completed over the next 2-3 years.

The completed Data Center will separate the spaces for network operations and employees, while creating a stable and secure environment that cycles technology in and out, minimizing the risk for errors and changes. With the increase in online courses and a 24/7 demand for online services, the renovations must be made around the equipment to keep operations running smoothly.

Completed renovations include a replaced floor and ceiling, separation of copper and fiber cabling to reduce damage and the organization of network cable to create structure and better air flow. The air conditioning system was replaced and now operates 50 percent more efficiently. Virtual server technology in the renovated Data Center allows for a reduction in wasted energy and space. The Data Center’s dry sprinkler system was replaced with a safer, more effective VESDA (very early smoke detection apparatus) system. VESDA is an air sampling network that tests for contaminants, signs of pre-ignition and conditions that could lead to fire.

Increased security is another important piece of the Data Center renovation. Recently, a key control system was installed to keep network operations secure. The key control system physically logs key access. Each employee has designated access to certain keys, and the key control system records when each key is taken out and replaced. “The key control system makes the Data Center and all its operations much more stable and secure, which greatly reduces the risk of problems or changes with the network,” said Information Security Officer Tom Jordan.

In addition to increased efficiency and security, the renovated Data Center has a higher data capacity as well as room for growth for the next ten years. With the recent and upcoming renovations, UW-Whitewater’s Data Center is in position to be one of the best data centers in the UW System. Jordan will be presenting on the Data Center at the EDUCAUSE convention in Orlando, Florida during October 2008. EDUCAUSE is considered the premier event in higher education information technology.

Email Phishing Scam

There have been several reports of a hoax email message from help@uww.edu with the subject “University Of Wisconsin WHITEWATER Email Service” asking for User IDs and password information.  This email is a phishing scam designed to steal your personal data.  Please DO NOT respond to this message.  If you have already done so, please go the password page at https://password.uww.edu/ and change your password immediately.

Please note that any legitimate messages will include contact information in case you have questions or concerns. Feel free to report any suspect messages to the helpdesk before responding to them.

If you have additional questions, please contact the helpdesk at 472-4357.

Important: UPS Email Hoax

Several members of the campus community have reported a hoax email from United Parcell Service (UPS) asking users to print out an attached invoice and collect a package at their office. This email is a HOAX and the attachment contains a VIRUS. Please DO NOT open the attachment. If you have opened the attachment, please contact the Helpdesk.

Please note that any legitimate messages will include contact information in case you have questions or concerns. Feel free to report any suspect messages to the helpdesk before responding to them.

If you have additional questions, please contact the helpdesk at 472-4357.

Help Keep Campus Green: Recycle Ink Cartridges

iCIT now has a procedure for recycling used cartridges from inkjet printers, at no cost to campus. Instead of tossing cartridges in the trash, please contact the Helpdesk to arrange a pickup. Or drop off your used cartridges at the Helpdesk in L2000 during business hours.

Campus Software Catalog Now Available

Do you ever wonder what software is available for your office, department or labs on campus? The Campus Software Catalog maintains a current listing of all software available on campus. The catalog contains information about what software versions are available, licensing requirements, where to get the software, and other details.